At a Glance
- Tasks: Manage relationships with clients and provide strategic tech advice to maximise their IT value.
- Company: A growing Managed Services Provider with a focus on customer success.
- Benefits: Comprehensive training, career growth, and a supportive team environment.
- Other info: Opportunity for a confidential discussion and interviews lined up soon!
- Why this job: Join during an exciting growth phase and make a real impact in tech management.
- Qualifications: Experience in MSP or Technical Account Management and strong knowledge of Microsoft 365.
We’re currently looking to source a Technical Account Manager for a growing Managed Services Provider building out their KAM team. This is an exciting time to join the client as they go through this growth period. This role offers amazing training; however, we are ideally looking for MSP or Tech Account Management / Sales experience. This is a great opportunity for a customer-focused IT Account Manager who enjoys building trusted relationships, providing strategic technology advice and helping businesses get the maximum value from their IT and managed services.
The Role
- As Technical Account Manager, you’ll act as the strategic point of contact for a portfolio of managed service customers, working closely with technical, infrastructure, service desk and cyber security teams to ensure excellent service delivery.
- You’ll take a proactive, consultative approach — helping customers understand their technology environment, identify risks and opportunities, and develop practical IT roadmaps aligned to their wider business objectives.
The role will include:
- Managing and developing relationships across a portfolio of managed service clients
- Acting as a trusted technology adviser to key customer stakeholders
- Leading regular customer meetings
- Developing customer technology roadmaps and identifying opportunities for modernisation
- Advising on Microsoft 365, Entra ID, Intune, and Cyber Security
- Reviewing service performance, recurring issues and customer satisfaction
- Identifying opportunities for service improvements, expansion and renewal
- Supporting proposals, solution recommendations and long-term IT planning
- Promoting and advising on managed services and cyber security solutions
- Helping customers understand emerging security risks and appropriate controls
What We’re Looking For
- Experience within an MSP or Technical Account Management environment
- Strong knowledge of Microsoft 365 technologies
- Experience managing customer relationships and conducting service reviews
- The ability to translate complex technical concepts into clear business outcomes
- Experience producing proposals, recommendations and service improvement plans
- A proactive, commercially aware and consultative approach
For a confidential discussion about the opportunity, please get in touch ASAP! We have interview dates lined up for next week via teams.
Technical Account Manager in Stockport employer: 1 Tech Staffing Ltd
Join a dynamic Managed Services Provider that prioritises employee development and fosters a collaborative work culture. As a Technical Account Manager, you'll benefit from comprehensive training and the chance to build meaningful relationships with clients while contributing to their technological success. Located in a vibrant area, this role offers unique opportunities for professional growth and the satisfaction of making a real impact in the IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Stockport
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 1 Tech Staffing Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 1 Tech Staffing Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 1 Tech Staffing Ltd!
✨Direct Apply to 1 Tech Staffing Ltd
Let's not forget to apply directly through the 1 Tech Staffing Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Account Manager in Stockport
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 1 Tech Staffing Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 1 Tech Staffing Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 1 Tech Staffing Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
