At a Glance
- Tasks: Provide support for critical business applications and troubleshoot issues.
- Company: Join a dynamic IT team in a hybrid working environment.
- Benefits: Ongoing learning, professional development, and exposure to exciting projects.
- Other info: Collaborative team culture with excellent career growth opportunities.
- Why this job: Expand your technical skills while making a real impact on business systems.
- Qualifications: Experience with ERP, WMS, or ecommerce applications and strong SQL knowledge.
The predicted salary is between 30500 - 30500 £ per year.
We're seeking an Application Support Engineer to join a growing IT team supporting a range of critical business applications across ERP, Ecommerce, Warehouse Management, Finance, and Reporting platforms. This is an excellent opportunity for someone with experience supporting business systems who is looking to develop their technical skills further while working on a variety of exciting projects and technologies.
The Role
As an Application Support Engineer, you will provide 1st and 2nd line support for business-critical systems, helping users resolve issues and ensuring systems operate effectively. You'll work closely with internal stakeholders, third-party vendors, and development teams to investigate problems, support system enhancements, and contribute to ongoing improvements.
Key responsibilities include:
- Providing support for ERP, WMS, Ecommerce, Finance, and Reporting platforms.
- Troubleshooting business system and application issues.
- Supporting ecommerce stores and customer enquiries.
- Investigating and resolving data-related issues using SQL/TSQL.
- Raising and managing support tickets with third-party vendors.
- Performing QA testing for system updates and new developments.
- Documenting issues, resolutions, and support procedures.
- Assisting with IT and business systems projects.
- Supporting integrations and associated business systems.
About You
We're looking for a proactive and enthusiastic individual who enjoys solving problems and delivering excellent customer service.
Essential Skills & Experience:
- Experience supporting business systems, ERP platforms, WMS systems, or ecommerce applications.
- Strong troubleshooting and analytical skills.
- Knowledge of databases and database relationships.
- Working knowledge of SQL/TSQL.
- Excellent communication and organisational skills.
- Ability to manage workload effectively and work independently when required.
Desirable Experience:
- Magento or ecommerce platform support.
- SQL Server Administration.
- RESTful Web Services and cXML.
- Finance systems.
- Software testing and QA activities.
- Understanding of quote-to-invoice business processes.
What's on Offer?
- Hybrid working environment.
- Exposure to a wide range of business-critical technologies.
- Opportunities to work on exciting IT and business systems projects.
- Ongoing learning and professional development.
- Collaborative and supportive team environment.
If you're looking for a role where you can expand your technical expertise, contribute to business-critical systems, and develop your career within a dynamic IT team, we'd love to hear from you.
Application Support Engineer in Manchester employer: 1 Tech Staffing Ltd
Join our dynamic Managed Services team as a Service Desk Engineer, where you'll thrive in a supportive and fast-paced environment that champions employee growth and development. With access to the latest cloud technologies and a diverse client base, you'll not only enhance your technical skills but also enjoy a collaborative work culture that values excellent customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to Application Support Engineering. Think about how your experience with ERP, WMS, and SQL can shine through. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled issues in business systems before. Highlight your analytical approach and how you’ve improved processes or resolved critical problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to exciting projects.
We think you need these skills to ace Application Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ERP, WMS, and ecommerce applications. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting and analytical abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Application Support Engineer role and how your background makes you a perfect fit. Let us know what makes you tick!
Show Off Your SQL Skills:Since SQL/TSQL knowledge is key for this role, make sure to mention any relevant projects or experiences where you've used these skills. We love seeing practical examples of how you’ve tackled data-related issues!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 1 Tech Staffing Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of ERP, WMS, and ecommerce applications. Be ready to discuss how you've supported these systems in the past and any specific challenges you've faced. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨SQL Skills on Display
Since SQL/TSQL is a key part of the role, prepare to demonstrate your understanding. You might be asked to solve a problem or explain how you would approach a data-related issue. Practising some common SQL queries beforehand could really help you shine.
✨Communication is Key
As an Application Support Engineer, you'll need to communicate clearly with both technical teams and non-technical users. Think about examples where you've successfully resolved issues through effective communication. This will highlight your ability to bridge the gap between tech and users.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific instances where you've tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical skills in action and how you approach troubleshooting.
