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For Companies At a Glance
- Tasks: Lead IT support and manage network strategies in a hands-on role.
- Company: Established education-focused organisation with a commitment to innovation.
- Benefits: Up to £36,000 salary, 30 days holiday, and local government pension scheme.
- Why this job: Make a real impact by leading a team and optimising IT infrastructure.
- Qualifications: Experience in network management and delivering 2nd/3rd Line support required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 28800 - 43200 £ per year.
An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility.
Key Responsibilities
- Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi)
- Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments
- Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery
- Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues
- Lead, mentor, and performance manage IT Service Desk Analysts
- Ensure security, patching, compliance, and best practice standards
- Drive continuous improvement and infrastructure resilience
Experience Needed
- Background in network and systems infrastructure management
- Proven experience delivering 2nd / 3rd Line support
- Knowledge of Microsoft stack (M365, Azure AD, Windows Server)
- Experience with virtualisation, backup solutions, and endpoint management
- Confident leading and developing IT teams
- Full UK driving licence and access to own vehicle
Package
- Up to £36,000
- 30 days holiday + Bank Holidays
- Christmas office closure
- Local Government Pension Scheme
- Free onsite parking
Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week.
2nd / 3rd Line Support Engineer in Manchester employer: 1 Tech Staffing Ltd
Contact Detail:
1 Tech Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd / 3rd Line Support Engineer in Manchester
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with the tools and technologies mentioned in the job description, like Microsoft 365 and Azure AD. A quick online course or tutorial can boost your confidence.
✨Tip Number 3
Prepare for the interview by practising common support scenarios. Think about how you'd handle specific issues related to network and infrastructure management. We want you to shine when it comes to problem-solving!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd / 3rd Line Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with network and systems infrastructure management. We want to see how your skills align with the role, so don’t be shy about showcasing your 2nd/3rd Line support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific projects or achievements that demonstrate your ability to lead and mentor IT teams.
Showcase Relevant Skills: Don’t forget to mention your knowledge of Microsoft stack, virtualisation, and backup solutions. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at 1 Tech Staffing Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network and systems infrastructure management. Be ready to discuss your experience with Microsoft 365, Azure AD, and virtualisation technologies like Hyper-V and VMware. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and mentored IT teams in the past. Highlight any specific challenges you faced and how you overcame them, as this will demonstrate your capability to lead and develop others.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, especially around 2nd and 3rd Line support. Think about how you would handle specific hardware, software, or network issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Continuous Improvement
The job description mentions driving continuous improvement and infrastructure resilience. Be ready to discuss any initiatives you've led or been part of that improved IT services or processes. This shows you're proactive and committed to enhancing the organisation's IT landscape.
