IT Support Engineer
Do you have the right skills and experience for this role Read on to find out, and make your application.
Up to £35,000
Manchester, Hybrid
We\’re working with a growing and people-focused IT Managed Service Provider based in Manchester to find a client-focused IT Support Engineer. This is an exciting opportunity to join a company that prioritises service excellence, career development, and long-term growth.
Key Responsibilities:
* Provide responsive and professional support to clients, ensuring high-quality service in line with SLAs.
* Log, research, and resolve customer queries and change requests efficiently.
* Handle escalated issues where necessary and ensure smooth delivery of support services.
* Oversee support systems to maintain continuity and performance.
* Test, review, and document systems prior to deployment.
* Build trusted relationships with clients and offer tailored support and advice.
* Assist with system configuration based on specific client requirements.
* Collaborate with the management team to enhance delivery and support processes.
* Produce clear and user-friendly ‘How-To’ guides for clients.
* Support project work such as report generation, data migration, and documentation.
* Occasional travel and overnight stays may be required.
Essential Skills & Experience:
* Minimum 1 year of experience in a client-facing IT support role (ideally within the SME sector).
* Proficient with desktop operating systems (Windows 7–11, Mac OS).
* Solid experience with Windows Server (2008–2022), including Active Directory, DHCP, DNS.
* Experience with Microsoft 365, Azure AD, and Intune.
* Familiar with Microsoft Exchange and common antivirus/antimalware solutions.
* Strong understanding of networking concepts (LAN, WAN, Wi-Fi).
* Support experience with mobile devices (iPhone, iPad, Android).
* Hands-on with RMM tools and comfortable with PC/laptop hardware support.
* Strong communication and interpersonal skills, with a customer-first approach.
* Proactive, resilient, and able to adapt in a fast-paced environment.
Desirable Skills:
* Exposure to ERP systems or cyber security platforms.
* Background working in an MSP environment.
* Familiarity with Mac/Apple support.
* UK Driving Licence and flexibility for occasional travel.
* A professional appearance and commercial awareness are advantageous
Contact Detail:
1 Tech Staffing Ltd Recruiting Team