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For Companies At a Glance
- Tasks: Provide top-notch technical support and lead exciting IT projects.
- Company: Join a growing IT services organisation supporting schools in Buckinghamshire.
- Benefits: Competitive salary, pension scheme, flexible working, and wellbeing support.
- Why this job: Make a real impact while mentoring others and solving complex tech issues.
- Qualifications: Strong knowledge of Windows Server, Active Directory, and cloud technologies.
- Other info: Hybrid working available with excellent career growth opportunities.
3rd Line Support Engineer
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Networking & Cloud / On prem Infrastructure Support
An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This is a hybrid role and based in the office with some travel around this area.
This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment.
Key Responsibilities:
* Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.
* Troubleshoot and resolve complex technical issues efficiently.
* Mentor and support 1st and 2nd line engineers to build team capability.
* Ensure IT systems and networks are compliant with relevant policies.
* Lead IT infrastructure and network installation projects from design to completion.
* Provide internal system support and staff training where required.
Skills & Experience Required
* Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems.
* Experience with virtualisation technologies (particularly Hyper-V).
* Proficiency with cloud technologies, including Office 365 and Azure.
* Networking experience especially VLANs
* Proven experience in server and network installations.
* Ability to act decisively during IT incidents and emergencies.
* Excellent communication skills, both verbal and written. xiskglj
* Customer-focused approach with a proactive, positive attitude.
* Able to work both independently and as part of a team, with strong organisational skills
3rd Line Support Engineer employer: 1 Tech Staffing Ltd
Contact Detail:
1 Tech Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in schools or similar environments. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring up specific examples of how you've solved complex issues or mentored others – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After an interview or meeting, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your application faster. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Active Directory, and any relevant cloud technologies. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your problem-solving skills and customer-focused approach. Tell us why you're excited about the role and how you can contribute to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and well-structured. We love seeing candidates who can express their thoughts effectively in writing.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at 1 Tech Staffing Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Be ready to discuss your experience with virtualisation technologies like Hyper-V and cloud services such as Office 365 and Azure. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Think about times when you acted decisively during IT incidents or emergencies. This will demonstrate your ability to handle pressure and provide exceptional support.
✨Highlight Your Mentoring Experience
Since this role involves mentoring 1st and 2nd line engineers, be ready to talk about your experience in supporting and developing others. Share stories that showcase your leadership skills and how you've helped build team capability in previous roles.
✨Communicate Clearly and Positively
Excellent communication is key for this position. Practice articulating your thoughts clearly and positively, both verbally and in writing. Remember, a customer-focused approach is essential, so convey your proactive attitude and willingness to help throughout the interview.
