2nd Line Support Engineer

2nd Line Support Engineer MSP – Central London Up to £40,000 We\’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues and working across Microsoft, Azure, and network environments. My client is looking for someone who has a proactive and can do attitude, you will be working as part of close knit team, so it\’s all hands on deck. If you\’re looking for a role where you can really have a positive impact on companies infrastructure across London, please reach out today. Plenty of scope to progress and develop throughout the company. Key Responsibilities: * Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly * Troubleshoot and support a wide range of environments, from Microsoft 365 and Azure to networking and Windows Servers * Support and administer user accounts, devices, and cloud services * Assist with onboarding of new clients and contribute to small infrastructure projects * Liaise with clients regularly, providing clear updates and excellent customer service * Use ConnectWise (or similar PSA/RMM tools) to manage tickets, document solutions, and monitor systems * Help mentor junior team members and contribute to continuous service improvement Key Requirements: * Pr…