2nd Line Support Engineer

2nd Line Support Engineer Location: Leeds A well-established company is looking for a motivated 2nd Line Support Engineer to join its IT department. This role offers the opportunity to work in a fast-paced environment, providing IT support, maintaining critical systems, and assisting with IT projects. Responsibilities: * End-user technical support * Azure AD * Backup & asset management * Hardware builds & configurations (PCs, laptops, mobile devices) * Network, telephony & VPN configuration * Printer maintenance & support * Assisting the IT team with projects * Monitoring & maintaining system security (AV, malware, wireless networks) * Occasional out-of-hours & remote site support across Yorkshire Key Skills & Experience: * Strong technical knowledge and troubleshooting skills * Customer-focused with excellent communication abilities * Ability to work independently and as part of a team * Strong problem-solving skills and attention to detail * Passion for IT and a willingness to learn Desirable experience with (but not essential): Unifi Phone Systems, HP/Cisco Switches, Meraki Wi-Fi, Hyper-V, Bitdefender, Datalogic Scanners. Benefits: * Holidays & additional wellbeing day * Training & development opportunities * Contributory pension scheme * Staff discount & life assurance * Wellbeing initiatives This is an excellent opportunity for someone looking to develop their IT career in a supportive and dynamic environment