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- Tasks: Provide 2nd line IT support to staff and students in a school environment.
- Company: Join an education trust dedicated to enhancing learning through technology.
- Benefits: Competitive salary up to £32k and the chance to make a real impact.
- Why this job: Be the tech hero in a vibrant educational setting, supporting future generations.
- Qualifications: Experience in ICT support, especially with Microsoft Office 365 and Windows systems.
- Other info: Immediate interviews available for eager candidates ready to step up.
2nd Line Engineer
Take the next step in your career now, scroll down to read the full role description and make your application.
Milton Keynes (Onsite)
Up to £32k
We’re looking for a skilled and customer focused 2nd Line Engineer to join an education trust in Milton Keynes. This role would suit someone with experience supporting IT either within a school environment or through an educational MSP, who enjoys taking ownership of technical issues and delivering reliable solutions.
As the onsite IT lead, you’ll be responsible for keeping day-to-day systems running smoothly while also helping the school to get the most out of its ICT. From supporting staff and students to maintaining hardware and applications, your work will directly contribute to creating an effective learning environment.
Key responsibilities:
* Act as the main onsite contact for IT, providing responsive 2nd line support to staff and students
* Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more
* Install, configure and upgrade hardware and software across the school network
* Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications
* Work proactively with stakeholders to identify improvements in ICT provision
* Communicate technical solutions clearly and effectively to non-technical users
Key Requirements:
* Experience in a similar ICT Technician / 2nd Line Engineer role – ideally within an education MSP or directly in a school environment
* Strong knowledge of Microsoft Office 365 and Windows operating systems
* Good understanding of common user applications and networked systems
* Confident troubleshooting skills with the ability to work independently under pressure
* Excellent communication and organisation skills, with a customer-first approach
Please apply for immediate consideration, my client is wanting to start the interview process asap
2nd Line Support Engineer employer: 1 Tech Staffing Ltd
Contact Detail:
1 Tech Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft Office 365 and Windows operating systems. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully resolved technical issues in the past, particularly in an educational setting. This will help you illustrate your problem-solving skills and customer-focused approach, which are crucial for this role.
✨Tip Number 3
Research the education trust and its ICT provision. Understanding their current systems and any potential areas for improvement can give you a significant edge in the interview, as it shows your proactive attitude and genuine interest in contributing to their success.
✨Tip Number 4
Practice communicating technical solutions in simple terms. Since you'll be working with non-technical users, being able to explain complex concepts clearly will demonstrate your communication skills and enhance your suitability for the role.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly within educational settings. Emphasise your skills with Microsoft Office 365 and any troubleshooting experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for education and technology. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to creating an effective learning environment.
Highlight Communication Skills: Since the role requires clear communication with non-technical users, include examples in your application that demonstrate your ability to explain technical concepts in an understandable way.
Showcase Problem-Solving Abilities: In your application, provide instances where you've taken ownership of technical issues and delivered reliable solutions. This will show your proactive approach and ability to work independently under pressure.
How to prepare for a job interview at 1 Tech Staffing Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Office 365 and Windows operating systems. Highlight specific examples of how you've resolved technical issues in the past, especially in an educational setting.
✨Demonstrate Your Customer-Focused Approach
Since this role involves supporting staff and students, emphasise your ability to communicate technical solutions clearly to non-technical users. Share instances where you successfully helped someone understand a complex issue.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting methods. Practice explaining your thought process when diagnosing and resolving issues with hardware and software, particularly in a school environment.
✨Highlight Your Proactive Mindset
Discuss how you've previously identified improvements in ICT provision. Be ready to suggest potential enhancements that could benefit the school’s IT systems, showing that you’re not just reactive but also proactive.
