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- Tasks: Provide 2nd line technical support and mentor 1st Line Engineers.
- Company: Join a well-established Managed Service Provider with a friendly team.
- Benefits: Competitive salary up to £34k and opportunities for professional growth.
- Why this job: Engage in diverse projects and enhance your tech skills in a supportive environment.
- Qualifications: 18 months experience in an MSP, strong Windows and Microsoft 365 knowledge required.
- Other info: Full UK driving licence needed; travel to client sites is part of the role.
2nd Line Support Engineer
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Sevenoaks
Up to £34k (DOE)
Our client, a well-established Managed Service Provider (MSP), is seeking a skilled and motivated 2nd Line Service Desk Engineer to join their friendly and dynamic team. In this role, you’ll handle escalations from 1st Line, carry out proactive maintenance, and support a variety of on-site and remote projects.
Key Responsibilities
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Provide 2nd line technical support for customers’ hardware, software, and network environments.
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Resolve tickets escalated from 1st Line and assist with complex queries.
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Respond to alerts from monitoring systems to deliver proactive support.
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Mentor and guide 1st Line Engineers.
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Document client environments and processes thoroughly.
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Perform on-site visits for support, installations, and maintenance.
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Deliver project work such as infrastructure refreshes, migrations, disaster recovery, and virtualisation.
Key Requirements:
* Minimum 18 months’ experience in an MSP environment (essential)
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Excellent understanding of Windows Desktop & Server environments.
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Strong knowledge of Microsoft 365 & Entra ID.
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Experience managing devices via Intune.
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Solid networking knowledge (DNS, DHCP, routers, switches, firewalls, APs).
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Understanding of mobile device support (iOS & Android).
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Familiarity with RMM tools and email security platforms.
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Excellent communication skills, both written and verbal, with a strong customer service mindset.
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Full, clean UK driving licence and willingness to travel to client sites.
Please apply for immediate consideration
2nd Line Support Engineer employer: 1 Tech Staffing Ltd
Contact Detail:
1 Tech Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've resolved complex technical issues. This will help you stand out as a candidate who can handle escalated tickets effectively.
✨Tip Number 3
Since mentoring is part of the role, be ready to discuss any previous experiences where you've guided or trained others. Highlighting your ability to support and develop junior team members can set you apart.
✨Tip Number 4
Research the company culture of the Managed Service Provider you're applying to. Understanding their values and how they approach customer service can help you tailor your responses in interviews to align with their expectations.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the 2nd Line Support Engineer position. Make a note of the key skills and experiences required, such as knowledge of Windows environments, Microsoft 365, and networking. Tailor your application to highlight how your background aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in an MSP environment and any specific projects you've worked on that relate to the responsibilities listed. Use concrete examples to demonstrate your problem-solving skills and technical expertise.
Showcase Soft Skills: Since excellent communication and customer service skills are essential for this role, make sure to include examples of how you've successfully interacted with clients or mentored colleagues in previous positions. This will help illustrate your fit for the team-oriented culture.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 1 Tech Staffing Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Desktop & Server environments, Microsoft 365, and Intune. Highlight specific examples of how you've resolved complex technical issues in previous roles.
✨Demonstrate Your Customer Service Mindset
Since this role involves direct interaction with clients, emphasise your communication skills and customer service experience. Share anecdotes that illustrate your ability to handle difficult situations and provide excellent support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would approach common scenarios, such as resolving escalated tickets or performing on-site support, to demonstrate your critical thinking skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their current projects, team dynamics, or opportunities for professional development to leave a positive impression.
