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For Companies At a Glance
- Tasks: Lead IT support and manage network strategies in a hands-on role.
- Company: Established education-focused organisation with a commitment to innovation.
- Benefits: Up to £36,000 salary, 30 days holiday, local government pension, and free parking.
- Why this job: Make a real impact by leading a team and optimising IT infrastructure.
- Qualifications: Experience in network management and 2nd/3rd Line support required.
- Other info: Join a dynamic team with opportunities for growth and development.
An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility.
Key Responsibilities
- Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi)
- Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments
- Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery
- Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues
- Lead, mentor, and performance manage IT Service Desk Analysts
- Ensure security, patching, compliance, and best practice standards
- Drive continuous improvement and infrastructure resilience
Experience Needed
- Background in network and systems infrastructure management
- Proven experience delivering 2nd / 3rd Line support
- Knowledge of Microsoft stack (M365, Azure AD, Windows Server)
- Experience with virtualisation, backup solutions, and endpoint management
- Confident leading and developing IT teams
- Full UK driving licence and access to own vehicle
Package
- Up to 36,000
- 30 days holiday + Bank Holidays
- Christmas office closure
- Local Government Pension Scheme
- Free onsite parking
Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
2nd / 3rd Line Support Engineer employer: 1 Tech Staffing Ltd
Contact Detail:
1 Tech Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd / 3rd Line Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a 2nd / 3rd Line Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge of the Microsoft stack. Be ready to discuss your experience with Azure AD, virtualisation, and how you've tackled support issues in the past. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Since this role involves mentoring IT Service Desk Analysts, be prepared to share examples of how you've led teams or improved processes in previous positions. We love a proactive approach!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our education-focused organisation. Let’s get you that interview!
We think you need these skills to ace 2nd / 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in network and systems infrastructure management. We want to see how your skills align with the role, so don’t be shy about showcasing your 2nd/3rd Line support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific projects or achievements that relate to managing Microsoft 365, Azure AD, or any relevant technologies.
Show Off Your Leadership Skills: Since this role involves leading a team, make sure to highlight any previous experience you have in mentoring or managing IT teams. We love seeing candidates who can inspire and develop others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at 1 Tech Staffing Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network and systems infrastructure management. Be ready to discuss your experience with Microsoft 365, Azure AD, and virtualisation technologies like Hyper-V or VMware. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed and mentored IT teams in the past. Highlight any specific situations where you improved team performance or resolved conflicts, as this will demonstrate your capability as a team leader.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world scenarios related to 2nd/3rd line support. Think about how you would handle specific hardware, software, or network issues. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Emphasise Continuous Improvement
The job description mentions driving continuous improvement and infrastructure resilience. Be ready to discuss any initiatives you've led or been part of that focused on optimising IT services or enhancing security and compliance. This shows you're proactive and aligned with their goals.
