Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line support and troubleshoot IT issues for clients.
- Company: Join a leading Managed Service Provider in Central London focused on growth and support.
- Benefits: Competitive salary up to £30,000 and opportunities for professional development.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: 1 year MSP experience, knowledge of Microsoft 365, and strong communication skills required.
- Other info: Ideal for proactive individuals passionate about IT support.
Find out if this opportunity is a good fit by reading all of the information that follows below.
MSP - Central London
Up to £30,000
Are you a confident 1st Line Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth? We’re working with a leading MSP based in Central London that’s looking for a proactive and ambitious 1st Line Support Engineer to join their support team.
Key Responsibilities:- MSP background essential - you're used to a fast-paced, client-focused environment
- Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive)
- Familiarity with ticketing tools like ConnectWise or similar RMM/PSA platforms
- A can-do attitude with a passion for IT support and customer service
- Excellent troubleshooting and communication skills
- MSP - Experience 1 year
- Microsoft 365 Suite
- Windows 10/11, Active Directory
- ConnectWise (or similar service desk tool)
- Networking fundamentals (DNS, DHCP, VPNs – basic level)
- Excellent customer service skills
- Proactive and can do attitude
- Real team player qualities
If you’re ready to take on a new challenge and have what my client is looking for please apply for immediate consideration.
1st Line Support employer: 1 Tech Staffing Ltd
Contact Detail:
1 Tech Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, like Microsoft Office 365 and ConnectWise. Being able to discuss your experience with these tools during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role emphasises excellent customer service, sharing examples of how you've successfully resolved client issues can set you apart.
✨Tip Number 3
Research the company culture of the MSP you're applying to. Understanding their values and how they support employee growth can help you tailor your discussions and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare for common technical questions related to troubleshooting and basic networking concepts. Practising your responses can boost your confidence and help you articulate your thought process clearly during the interview.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Managed Service Provider (MSP) environment. Emphasise your skills with Microsoft Office 365 and any relevant ticketing tools like ConnectWise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific examples of how you've delivered excellent customer service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your troubleshooting skills and familiarity with networking fundamentals. This will demonstrate your technical capabilities to the employer.
Show Enthusiasm: Convey your proactive attitude and eagerness to grow within the company. Employers appreciate candidates who are not only qualified but also genuinely excited about the opportunity.
How to prepare for a job interview at 1 Tech Staffing Ltd
✨Showcase Your MSP Experience
Make sure to highlight your experience in a Managed Service Provider environment. Discuss specific scenarios where you successfully handled client issues, as this will demonstrate your ability to thrive in a fast-paced, client-focused setting.
✨Demonstrate Technical Proficiency
Be prepared to discuss your knowledge of Microsoft Office 365 and any relevant ticketing tools like ConnectWise. You might be asked to solve a hypothetical problem, so brush up on your troubleshooting skills and be ready to explain your thought process.
✨Emphasise Customer Service Skills
Since excellent customer service is crucial for this role, share examples of how you've gone above and beyond for clients in the past. This could include resolving a difficult issue or receiving positive feedback from customers.
✨Exude a Can-Do Attitude
Your attitude can set you apart from other candidates. Approach the interview with enthusiasm and a proactive mindset. Be ready to discuss how you tackle challenges and your willingness to learn and grow within the company.
