At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences and inspire creativity.
- Company: Join Starwood Hotels, a luxury brand committed to sustainability and inclusivity.
- Benefits: Enjoy competitive pay, enhanced holidays, wellness programs, and career advancement opportunities.
- Other info: Dynamic work environment with a focus on nature and community engagement.
- Why this job: Make a real impact in hospitality while nurturing your leadership skills.
- Qualifications: 2+ years in Front Office management; strong communication and leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department. We have an opportunity for a service-minded Guest Relations Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways.
It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.
About you...
- Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
- A post-secondary diploma or degree would be a plus.
- Advanced knowledge of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
- Excels at communication, both verbal and written.
- Able to accommodate a flexible schedule to include days, evenings, weekends and holidays.
Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore.
We are about playfulness and freedom. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being.
As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Inclusive & equitable work environment
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
- Earth day giving back activities.
- Cycle Schemes
- Mental Health Training and collaborators with So Let’s Talk, Corin & Co & more
- Life Harmony: a refreshed look at agility working.
- Health & Wellness programs throughout the year
- Discounts across our properties and venues worldwide
- Paid Breaks
- Enhanced holidays - 33 days
- Private medical scheme with optical and dental
- Paid sickness absence
- Enhanced pension scheme
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- Wagestream financial planning services
- Recommend and friend schemes.
- Free food on shift in the best team heart-of-house space in Manchester.
It's 1 World. Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.
Starwood Hotels is an Equal Opportunity Employer.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Guest Relations Manager in Manchester employer: 1 Hotels
At Starwood Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity, collaboration, and respect for nature. As a Guest Relations Manager at Treehouse Manchester, you will not only lead a passionate team but also enjoy numerous benefits such as enhanced holidays, health and wellness programmes, and opportunities for career advancement in a unique environment designed to inspire joy and fulfilment. Join us in creating memorable experiences for our guests while growing both personally and professionally in a company that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 1 Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 1 Hotels
Don't be shy about reaching out to 1 Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 1 Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 1 Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
