At a Glance
- Tasks: Lead a passionate team to create unforgettable, personalised guest experiences in London.
- Company: 1 Hotel Mayfair, known for exceptional hospitality and genuine human connection.
- Benefits: Competitive salary, career development, and the chance to work in a vibrant environment.
- Other info: Join a dynamic team dedicated to warmth, curiosity, and exceptional service.
- Why this job: Be a trusted local expert and storyteller, connecting guests with London's hidden gems.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
At 1 Hotel Mayfair, we believe that exceptional hospitality begins with genuine human connection.
As our Head Concierge , you will lead a passionate team dedicated to creating unforgettable, personalised experiences that reflect the spirit of London and the values of our brand.
More than simply providing directions or making reservations, you'll be a trusted local expert, storyteller and host, connecting every guest with the city's most authentic neighbourhoods, hidden gems, world-class dining, cultural experiences and bespoke services.
Whether arranging an exclusive experience or anticipating a guest's needs before they ask, you'll ensure every interaction is thoughtful, seamless and memorable.
What You'll Do Lead, inspire and develop a high-performing Concierge team, fostering a culture of warmth, curiosity and exceptional service.
Provide day-to-day leadership for the Concierge, Doorman and Porter teams, ensuring seamless arrivals, departures, luggage handling and guest assistance while maintaining the highest standards of presentation and service.
Set the standard for personalised guest experiences, ensuring every recommendation is tailored to individual preferences, interests and occasions.
Build and maintain outstanding relationships with London's finest restaurants, cultural institutions, retailers...
Head Concierge employer: 1 Hotel Mayfair
At 1 Hotel Mayfair, we pride ourselves on being an exceptional employer that values genuine human connection and a culture of warmth and curiosity. Our team enjoys a supportive work environment with ample opportunities for personal and professional growth, all while working in the heart of London, where every day brings new experiences and connections. Join us to be part of a passionate team dedicated to creating unforgettable moments for our guests, and enjoy the unique advantage of being at the forefront of London's vibrant hospitality scene.
