At a Glance
- Tasks: Support customers through their insurance journey and ensure a positive experience.
- Company: 1 Answer Insurance, a family-run broker with a supportive culture.
- Benefits: Competitive salary, uncapped commission, training, and career progression.
- Other info: Join a positive team culture where your contributions are recognised.
- Why this job: Make a real difference in customer service while building a rewarding career.
- Qualifications: Friendly attitude, excellent communication skills, and a willingness to learn.
The predicted salary is between 27000 - 28000 £ per year.
- Salary
- £27,000–£28,000 (depending on experience) (Plus monthly commission scheme)
- Job Type
- Full-Time, Permanent
Looking for a Customer Service Career Where You Can Make a Difference?
At 1 Answer Insurance, we're entering an exciting new chapter.
Following our recent rebrand, we've made significant investments across our business, our people and our future.
As a proud family-run insurance broker, we've built our reputation on putting customers and colleagues first, and we're now driving ambitious growth as we continue to expand.
We're passionate about developing our existing talent while welcoming ambitious new people who want to build a long-term career with us.
Our supportive culture, flexible approach to working and genuine investment in training and progression make this far more than just another sales role.
If you're motivated by success, enjoy speaking with customers and want to be rewarded for your hard work, we'd love to hear from you.
Whether you're an experienced insurance professional or come from another successful background, we'll give you the training, support and opportunities to thrive.
If you're motivated by earning uncapped commission, enjoy helping customers find the right solutions and flourish in a target-driven environment, this could be the perfect opportunity.
Why Join 1 Answer Insurance?
- Full training and ongoing professional development
- Clear career progression opportunities
- Supportive, friendly and experienced team
- Modern office environment
- Pension scheme and employee benefits
- Monthly employee recognition
- Work for an established and respected insurance broker
- Positive team culture where your contribution is recognised
- What You'll Be Doing
- As a
- Customer Service Executive
, you'll be supporting existing customers throughout their insurance journey, ensuring every interaction is professional, helpful and delivers a positive experience.
You'll be responsible for
- Handling inbound customer enquiries via telephone and email
- Processing policy amendments, and general servicing requests
- Providing accurate information about customers' insurance policies
- Resolving customer queries efficiently and professionally
- Building strong relationships through excellent customer service
- Identifying opportunities to improve the customer experience
- Maintaining accurate customer records and documentation
- Ensuring all work is completed in line with FCA regulations and company procedures
- Working closely with colleagues to deliver the highest levels of customer satisfaction
What We're Looking For
We're interested in attitude just as much as experience.
You'll be
- Friendly, approachable and professional
- A confident communicator with excellent telephone manner
- Organised with excellent attention to detail
- Calm under pressure and able to resolve problems effectively
- Positive, adaptable and eager to learn
- Comfortable working independently and as part of a team
- Computer literate with the ability to learn new systems quickly
Experience
We're keen to hear from candidates with experience in
- Insurance
- Customer Service
- Call Centre
- Banking or Financial Services
- Telecommunications
- Automotive
- Customer Support
- Customer Retention
- Administration
- Any other customer-facing environment
Insurance experience is an advantage but not essential. If you have excellent customer service skills and a willingness to learn, we'll provide full product and industry training.
What Success Looks Like
Our best Customer Service Executives are
- Passionate about helping people
- Excellent communicators who build trust with customers
- Calm, empathetic and solution-focused
- Committed to delivering outstanding customer experiences
- Organised and reliable
- Always looking for ways to improve and develop
- Proud to represent the 1 Answer Insurance brand
- About 1 Answer Insurance
- 1 Answer Insurance
, we're passionate about providing outstanding service while helping customers find the right insurance at the right price.
We're proud of our supportive culture, where teamwork is valued, development is encouraged and great work is recognised.
We invest in our people because we know they're the reason our business continues to grow.
If you're looking for more than just another customer service job and want to build a long-term career with a company that genuinely values its employees, we'd love to hear from you.
Apply today and take the next step in your customer service career.
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Customer Service Executive in Eastbourne employer: 1 Answer Insurance Services Ltd
At 1 Answer Insurance, we pride ourselves on being a family-run insurance broker that prioritises both our customers and our employees. With a strong commitment to professional development, a supportive work culture, and clear career progression opportunities, we offer a rewarding environment where your contributions are recognised and valued. Join us in our modern office and enjoy the benefits of a flexible approach to work, a pension scheme, and the potential for uncapped commission as you help customers navigate their insurance needs.
Contact Details:
1 Answer Insurance Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 1 Answer Insurance Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 1 Answer Insurance Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 1 Answer Insurance Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at 1 Answer Insurance Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 1 Answer Insurance Services Ltd!
How to prepare for a job interview at 1 Answer Insurance Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
