At a Glance
- Tasks: Assist customers with insurance queries and provide tailored support.
- Company: Join a dedicated team at 1 Answer Insurance Services Ltd.
- Benefits: Full-time role with competitive pay and a supportive work environment.
- Other info: Collaborative team culture with opportunities for growth.
- Why this job: Make a real difference in customer experiences and satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
Company Description
1 Answer Insurance Services Ltd is a specialist insurance provider dedicated to offering customers a single, reliable point of contact for a wide range of insurance needs. The company focuses on simplifying the insurance experience by delivering clear, tailored advice and support. Team members work in a collaborative environment that values professionalism, integrity, and customer care. Joining 1 Answer Insurance Services Ltd means contributing to a service-driven culture where customer needs are at the center of every interaction.
Role Description
This is a full-time, on-site Customer Service Advisor role based in Polegate. The Customer Service Advisor will handle incoming calls and queries, providing clear, accurate information about insurance products and services. Responsibilities include:
- Supporting customers with policy questions
- Processing changes, renewals, and cancellations
- Ensuring all customer records are updated accurately in internal systems
- Resolving issues promptly
- Following up on customer requests
- Escalating complex cases when necessary
The advisor will also work closely with colleagues to maintain high service standards and contribute to overall customer satisfaction and retention.
Qualifications
- Strong customer-focused service skills, with the ability to listen, understand needs, and provide appropriate solutions.
- Experience delivering high levels of customer satisfaction and managing customer expectations professionally.
- Confident and clear telephone manner, with the ability to handle a range of customer calls calmly and courteously.
- Proven background in customer support and customer service, preferably within insurance, financial services, or a similar regulated environment.
- Excellent verbal and written communication skills, with strong attention to detail and accurate data entry.
- Ability to work effectively on-site in a team environment, managing time and workload to meet targets and deadlines.
- Basic IT proficiency, including use of CRM or policy administration systems; willingness to learn new software tools.
- Previous experience in an office-based or contact center role is beneficial; insurance knowledge or relevant industry training is an advantage.
Customer Service Advisor employer: 1 Answer Insurance Services Ltd
1 Answer Insurance Services Ltd is an exceptional employer that prioritises a collaborative and service-driven culture, making it an ideal workplace for those passionate about customer care. Located in Polegate, employees benefit from a supportive environment that fosters professional growth and development, alongside a commitment to integrity and clear communication. With a focus on simplifying the insurance experience, team members are empowered to make a meaningful impact on customer satisfaction and retention.
Contact Details:
1 Answer Insurance Services Ltd Recruitment Team
