At a Glance
- Tasks: Deliver exceptional after-sales service and support customers through their product journey.
- Company: Join a global market leader known for its customer-centric approach.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible working conditions and a chance to develop your career in a supportive atmosphere.
- Why this job: Be part of a high-performing team that makes a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Customer Care Team Leader, you are responsible for delivering an after‑sales service which supersedes any within our industry, supporting our reputation as a global market leader. You will have a positive and enthusiastic attitude and be an integral member of a high‑performing, customer‑centric Customer Care team. You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution. You will have a challenger mindset and share case findings and technical data which help reduce quality issues, ensuring that you provide a streamlined and cost‑effective process for after sales. You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.
Responsibilities, Accountabilities and Duties
- Provide a professional and efficient service to register and rectify product issues as a member of a high‑performing, customer‑centric driven team.
- Deliver technical and diagnostic advice to assist customers pre, during and post product installation.
- Advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Provide enhanced support during the period of warranty and/or facilities management site activity which enhances the relationships and opportunities created by the Sales teams.
- Work in accordance with standards / procedures / KPI measurements to ensure optimal customer experience as defined by the customer charter.
- Provide professional and descriptive post‑issue reports which support issue resolution and contribute to the ongoing analysis of product and quality issues by the Product and Quality teams.
Skills
- Previous experience in a customer service / after sales role.
- Ability to deal with difficult, challenging and complex technical situations.
- Knowledge of the Tender / Supply Chain / Order Fulfilment process.
- Driven, with a customer‑focused mind set.
- Ability to build and maintain strong relationships to support the department strategy.
- Excellent communication skills (including verbal and written).
- A dynamic and flexible approach as well as the ability to work under pressure.
- Organised, with the ability to prioritise and take ownership of work.
- CRM / SAP / Sales force Outlook / Excel / Word.
After_Sales_Coordinator employer: 0901 Ideal Standard (UK) Ltd (England)
At Ideal Standard, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for career advancement, all while maintaining a customer-centric culture that values every team member's contribution. Located in a vibrant area, our workplace not only provides a supportive atmosphere but also encourages a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
0901 Ideal Standard (UK) Ltd (England) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land After_Sales_Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that After Sales Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and after-sales support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've handled challenging customer situations. We want to see that you can keep your cool and find solutions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace After_Sales_Coordinator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your positive and enthusiastic attitude shine through. We want to see that you're genuinely excited about the After Sales Coordinator role and how you can contribute to our high-performing team.
Tailor Your Experience:Make sure to highlight any previous experience in customer service or after sales roles. We’re looking for someone who can handle challenging situations, so share specific examples of how you've successfully navigated complex technical issues in the past.
Communicate Clearly:Since excellent communication is key for this role, ensure your written application is clear and professional. Use concise language and structure your thoughts logically to demonstrate your ability to communicate effectively, just like you would with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status. Plus, it shows you’re proactive!
How to prepare for a job interview at 0901 Ideal Standard (UK) Ltd (England)
✨Know Your Product Inside Out
Make sure you understand the products and services offered by the company. Familiarise yourself with common issues customers face and how to resolve them. This will not only show your enthusiasm but also demonstrate your ability to provide technical and diagnostic advice.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight situations where you resolved disputes or improved customer satisfaction. This will illustrate your commitment to delivering an exceptional after-sales service.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and professionally. During the interview, focus on how you can effectively communicate complex information in a simple way. This is crucial for a role that involves mediating and resolving issues.
✨Be Ready to Discuss Technical Scenarios
Anticipate questions about handling challenging technical situations. Prepare to discuss specific examples where you successfully navigated complex issues. This will showcase your problem-solving skills and your ability to maintain a positive attitude under pressure.
