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- Tasks: Be the friendly face of our hotel, checking guests in and out with a smile.
- Company: Join the award-winning Stanley House Hotel & Spa in the beautiful Ribble Valley.
- Benefits: Enjoy competitive pay, exclusive discounts, and continuous learning opportunities.
- Why this job: Make lasting memories for guests while working in a stunning environment.
- Qualifications: Previous front-of-house experience and a passion for customer service.
- Other info: Flexible shifts, team bonuses, and a supportive work culture await you.
The predicted salary is between 20000 - 30000 £ per year.
Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front‑of‑house position is ideal.
Day in the life of:
- You will be working as a hotel receptionist within a four‑star hotel with the main duty of checking guests in and out of the hotel.
- You will be the first impression when a guest arrives at the hotel and the last memory they have when they leave us.
- You will be answering the telephone frequently as well as taking and handling guest bookings and enquiries.
- You will also use our front office system. The position includes shift work, over weekdays and weekends.
Example key duties:
- Using the front office system to check guests in and out.
- Providing excellent customer service to our guests, answering questions, providing directions and information about the hotel’s outlets and services.
- Managing payments including cash and card handling.
- Resolving complaints quickly and efficiently.
- Up‑selling where possible to maximise room occupancy and use of hotel services/facilities.
- Liaising with other departments and team members to ensure a smooth operation and experience for our guests.
- You will be an expert of the hotel, its facilities and also the Lincoln area so that you are able to provide guests with the information and highlights they need before and during their stay.
What you’ll get in return:
- Competitive pay and package
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Additional annual leave and family leave
- Service bonus for 5 and 10 years up to £1K
- Team Member of the month - £100 and Team Member of the year - £500
- Uniform Provided
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.
Receptionist in Blackburn employer: 09 Reception
Contact Detail:
09 Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Blackburn
✨Tip Number 1
First impressions matter, so when you walk into that interview, be sure to bring your best self! Dress smartly and wear a smile. Remember, you're not just showcasing your skills; you're also showing them your personality.
✨Tip Number 2
Practice makes perfect! Before the big day, run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in front-of-house roles.
✨Tip Number 3
Show your enthusiasm for the role and the hotel! Do a bit of research on Stanley House Hotel & Spa and mention specific things you love about it during your interview. This shows you're genuinely interested and not just looking for any job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re keen and professional, which is exactly what they’re looking for!
We think you need these skills to ace Receptionist in Blackburn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring a positive vibe to our team.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist at Stanley House. Highlight any relevant experience you have in front-of-house positions and how it aligns with what we’re looking for.
Be Professional Yet Approachable: Since you’ll be the first point of contact for our guests, it’s important to strike the right balance in your application. Use a professional tone but keep it friendly and approachable, just like we expect you to be with our guests!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at 09 Reception
✨Know the Hotel Inside Out
Before your interview, make sure you research Stanley House Hotel & Spa thoroughly. Familiarise yourself with its facilities, services, and the local area. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice showcasing your friendly and professional demeanour during the interview. Use examples from past experiences where you've provided excellent customer service or resolved complaints effectively.
✨Demonstrate Your Tech Savvy
Since you'll be using a front office system, it’s important to show that you're comfortable with technology. If you have experience with similar systems, mention it. If not, express your willingness to learn quickly and adapt to new software.
✨Prepare for Common Questions
Think about common interview questions for receptionists, such as how you would handle a difficult guest or how you prioritise tasks during busy periods. Prepare concise and thoughtful answers that highlight your problem-solving skills and ability to stay calm under pressure.
