UK Service Operations Leader

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

UK Service Operations Director Location

United Kingdom (Remote)

About the Role

We are looking for an experienced and inspirational UK Service Operations Director to lead the transformation and growth of our Commercial HVAC and Residential Service businesses across the UK. Reporting to the UK Managing Director, this senior leadership role is responsible for the overall operational and financial performance of the UK Service business. You will drive operational excellence, improve profitability, enhance customer satisfaction, and support the continued growth of our service offering, including digital and connected services. Working closely with European Service functional leaders, you will develop and execute strategies that improve productivity, strengthen our installed base, increase service agreement renewals, and deliver sustainable business growth. This role requires regular travel across the UK.

Key Responsibilities

• Lead the operational and financial performance of the UK Service business, ensuring delivery of revenue, gross margin, EBIT, cash flow, and profitability targets.
• Own the annual operating budget, forecasting, operational planning, and performance management across the Service organisation.
• Drive continuous improvement initiatives that increase operational efficiency, productivity, and profitability across field and back-office teams.
• Ensure the consistent delivery of high-quality service operations while maintaining standardised processes and best practices.
• Partner closely with the UK Service Sales Director to accelerate service growth, increase order intake, and expand recurring revenue opportunities.
• Lead the implementation and adoption of connected and digital service solutions to enhance customer value.
• Monitor operational performance through key performance indicators and implement corrective actions where required.
• Develop strategic action plans to improve pricing performance, gross margins, and overall business performance.
• Build strong executive relationships with key customers, acting as a senior sponsor for strategic accounts.
• Lead, coach, and develop a high-performing Service organisation, supporting talent acquisition, succession planning, and employee development.
• Promote a culture of safety, ethics, compliance, and operational excellence across all Service teams.
• Ensure compliance with all company policies, health and safety standards, and applicable UK legislation.
• Collaborate with regional and European leadership teams to support strategic initiatives and continuous business improvement.

What You Will Bring

Required Experience

• Significant leadership experience within a service, maintenance, engineering, or technical operations environment.
• Demonstrated success managing large operational teams within a complex, multi-site organisation.
• Strong commercial and financial management experience, including budgeting, forecasting, and profit and loss responsibility.
• Experience leading operational transformation and continuous improvement initiatives.
• Proven ability to develop high-performing teams through coaching, mentoring, and leadership.
• Excellent stakeholder management and communication skills, with the ability to influence at executive level.
• Strong analytical and problem-solving skills with a data-driven approach to decision making.
• Experience working with ERP and field service management systems such as SAP, ServiceMax, or similar platforms.
• Proficiency with Microsoft Office applications.

Desirable

• Bachelor's degree in Engineering, Business Administration, or a related discipline.
• Knowledge of Commercial HVAC, Residential HVAC, Building Services, or a related technical industry.
• Experience leading digital service transformation and connected service solutions.

Why Join Carrier?

Carrier offers an environment where innovation, collaboration, and continuous improvement are at the heart of everything we do. You'll have the opportunity to shape the future of our UK Service business while working with talented colleagues across Europe and around the world.

We offer competitive compensation, comprehensive benefits, professional development opportunities, and the chance to make a real impact in a global organisation committed to sustainability and technological innovation.

Our Commitment to Inclusion

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Pay Range

The annual salary for this position is between £62,500.00-£125,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, CLA participation, market typical pay for the role, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

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