At a Glance
- Tasks: Lead and develop a Pre-Sales team, ensuring top-notch customer support.
- Company: Join a forward-thinking company committed to equal treatment and professional growth.
- Benefits: Competitive salary, short-term incentives, and a comprehensive rewards package.
- Other info: Full training provided on technical products and government schemes.
- Why this job: Make a real impact while supporting innovative heating solutions and customer satisfaction.
- Qualifications: Experience in customer service, leadership skills, and strong communication abilities.
The predicted salary is between 72600 - 77219 £ per year.
In this role, you will be responsible for managing and developing our Pre‑Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day‑to‑day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.
Key Responsibilities
- Leading and managing the Pre‑Sales team to deliver outstanding customer support
- Developing apprentices within the team and supporting their professional growth
- Overseeing team skills development and coordinating training initiatives
- Managing government schemes, including MCS umbrella and other relevant programmes
- Supporting the introduction of new equipment into the product portfolio
- Assisting in the design and sale of equipment for both small and large‑scale projects
- Providing support across domestic and commercial heating product lines
- Ensuring accurate handling of customer data, billing information, and product specifications
What We’re Looking For
- Experience in customer service and/or pre‑sales support
- Previous team leadership or supervisory experience
- Strong organisational and communication skills
- Ability to work with structured processes while maintaining a customer‑centric approach
- Interest or experience in heating, technical products, or related sectors (desirable)
Minimum Requirements
- IT skills
- People skills
- Time management skills
- Communication and presentation skills
- An understanding of government schemes an advantage but full training will be given
- An understanding of ASHP's an advantage but full training will be given
Pay Range
The annual salary for this position is between £38,726.00-£77,219.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short‑term cash incentives, subject to plan requirements.
Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non‑discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Technical Pre Sales Engineer in Telford employer: 0856 Viessmann Limited
Carrier is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive rewards package and a supportive work culture. As a Sales Coordinator, you will thrive in a dynamic environment where your organisational skills and customer service expertise are valued, with opportunities for training and development to enhance your career. Located in a vibrant area, Carrier fosters a collaborative atmosphere that encourages innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
