At a Glance
- Tasks: Deliver engaging training sessions on Viessmann boilers and heat pumps, both in-person and virtually.
- Company: Viessmann is dedicated to supporting the heating industry's transition to low-carbon solutions.
- Benefits: Enjoy a competitive salary of £34,500 – £69,500, plus 25 days holiday and a pension scheme.
- Other info: Full training provided for understanding government schemes and ASHPs.
- Why this job: Join a small, supportive team focused on enhancing customer satisfaction through effective training.
- Qualifications: Strong technical background in heating systems and proven experience in delivering technical training required.
The predicted salary is between 34500 - 69500 £ per year.
The Product Trainer will play a key role in supporting Viessmann’s installer network, partners, and internal teams by delivering high‑quality training on our range of boilers and renewable solutions. This role ensures customers are confident in installing, commissioning, and maintaining Viessmann & Carrier technologies, helping drive product adoption, reduce installation errors, and enhance overall customer satisfaction.
What We’re Looking For
A confident, knowledgeable trainer who is passionate about supporting the heating industry’s transition to low‑carbon solutions. You’ll be customer‑focused, technically credible, and enthusiastic about helping others succeed with Viessmann products.
Key Responsibilities
- Deliver engaging in‑person and virtual training sessions on Viessmann boilers, heat pumps, controls, and associated systems.
- Develop and update training materials, manuals, guides, and digital content aligned with the latest product standards.
- Provide technical support and expert guidance to installers, service engineers, and internal colleagues.
- Work closely with Product Management to ensure training reflects current product features, updates, and market requirements.
- Support product launches with tailored training programmes and demonstrations.
- Maintain training equipment, rigs, and facilities to ensure a high‑quality learning environment.
- Gather feedback from course attendees and use insights to continuously improve training delivery.
- Represent Viessmann professionally at events, roadshows, and industry exhibitions where required.
Skills & Experience
- Strong technical background in heating systems, ideally with hands‑on experience with boilers and/or heat pumps.
- Proven experience delivering technical training or mentoring installers/engineers.
- Excellent communication and presentation skills with the ability to simplify complex concepts.
- Knowledge of UK heating regulations, best‑practice installation standards, and low‑carbon technologies.
- Self‑motivated, organised, and comfortable working both independently and as part of a wider team.
Minimum Requirements
- IT Skills
- People skills
- Time management skills
- Communication and presentation skills
- Understanding of government schemes (advantage; full training will be provided).
- Understanding of ASHPs (advantage; full training will be provided).
Compensation & Benefits
- Annual salary: £34,500 – £69,500 (base salary + sales bonus)
- Pension scheme
- 25 days of holiday + bank holidays
- Life insurance
- Comprehensive onboarding training
- Small but supportive team
- Short‑term cash incentives, subject to plan requirements
- Competitive total rewards package and well‑being programs
Equal Treatment and Non‑Discrimination
Carrier is committed to equal treatment and non‑discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.
Reasonable Accommodation
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Senior Technical Training Advisor in Telford employer: 0856 Viessmann Limited
Viessmann offers a competitive total rewards package and well-being programs. Located in the UK, the company is committed to equal treatment and non-discrimination principles. Join a small but supportive team dedicated to driving product adoption and customer satisfaction.
