Job Overview
Sales Support Administrator – Stockport (on‑site), full time, permanent.
Responsibilities
- Manage and process customer orders in a timely and accurate manner.
- Monitor and maintain shared inboxes, ensuring effective communication with customers and internal teams.
- Use CRM/ERP systems to create, track, and update orders, quotes, and documentation.
- Send order confirmations and proactively communicate any issues or delays to customers.
- Support Regional Sales Managers (RSMs) with queries and order‑related matters.
- Validate customer purchase orders against quotes and ensure pricing accuracy.
- Handle returns (RMA), credit requests, and related documentation.
- Coordinate with customers to ensure correct delivery details and prevent order issues.
- Prepare and maintain accurate service and order documentation.
- Collaborate with internal teams to resolve queries and improve processes.
- Ensure all orders are completed, tracked, and updated according to timelines.
- Maintain high standards of customer service and responsiveness.
Qualifications
- Experience in sales support, order management, or customer service roles.
- Experience working with CRM/ERP systems (e.g. Salesforce or similar).
- Strong understanding of order processing and sales administration workflows.
- High level of attention to detail and accuracy.
- Strong organizational and time‑management skills.
- Good communication skills (written and verbal).
- Ability to work collaboratively with sales teams and other internal stakeholders.
- Proficiency in MS Office (especially Excel and Outlook).
- Problem‑solving mindset with a proactive and customer‑focused approach.
- Ability to manage multiple tasks and work under deadlines.
- Willingness to learn and adapt to new systems and processes.
Benefits
Competitive base salary dependent on experience. Sales bonus and 25 days holiday + bank holiday. Holiday purchase scheme. Company pension.
Pay range: £24,785.00 – £49,420.00 annually. Short‑term cash incentives may be available subject to plan requirements.
Equal Treatment and Non‑Discrimination
Carrier is committed to equal treatment and non‑discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
