At a Glance
- Tasks: Deliver top-notch customer service and support our sales team in a dynamic environment.
- Company: Join a leading company in the Pumps & Power division with a supportive culture.
- Benefits: Enjoy a competitive salary, generous holidays, and a solid pension scheme.
- Other info: Stable working hours and a small, supportive team to help you grow.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24785 - 49420 £ per year.
As part of our customer support function in the Pumps & Power division, you’ll play an important role in delivering excellent service to our clients as a Customer Service Centre Agent.
Responsibilities
- Complete all daily administration within our Depot network to a high standard, including on‑hires, off‑hires & exchanges.
- Be the first point of contact when customers call.
- Liaise and work effectively with the company’s operational & sales teams.
- Pro‑actively identify and develop “New Business” opportunities to grow our sales pipeline & conversions in conjunction with our strategic goals.
- Work to specified timelines in an efficient manner to achieve converting all opportunities to wins for the Carrier Rental Systems business.
Qualifications
- Previous customer service or sales support experience.
- Good communication skills – verbal and written.
- Self‑motivated.
- Time management and organisational skills.
- Flexibility and adaptability.
- Commitment to customer service excellence and best‑in‑class results.
- Excellent telephone manner essential.
- Pro‑active approach.
- IT literate with MS Office skills.
What We Offer
- Base salary + 15% bonus.
Pay Range
The annual salary for this position is between £24,785.00 – £49,420.00 annually. Factors which may affect pay within this range include skills, education, experience, and other unique qualifications of the successful candidate.
Benefits
- Generous pension scheme.
- Stable working hours from Monday to Friday (8‑5pm).
- Paid sick leave.
- 25 days of holidays + bank holidays.
- Comprehensive onboarding training and support of line manager.
- Small but supportive team.
- Access to the benefits central.
Other Compensation
This position may be entitled to short‑term cash incentives, subject to plan requirements.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non‑discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Customer Service Centre Agent in Livingston employer: 0811 Carrier Rental Systems
Carrier is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture within the Pumps & Power division. With a generous benefits package including a competitive salary, bonus opportunities, and a commitment to work-life balance, employees can thrive in a stable environment while contributing to meaningful customer service excellence. The company fosters a collaborative atmosphere where team members are encouraged to develop new business opportunities and achieve personal and professional milestones.
Contact Details:
0811 Carrier Rental Systems Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Agent in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 0811 Carrier Rental Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 0811 Carrier Rental Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Centre Agent in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 0811 Carrier Rental Systems:Your cover letter is your chance to shine! Tell us why you want to work at 0811 Carrier Rental Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 0811 Carrier Rental Systems!
How to prepare for a job interview at 0811 Carrier Rental Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
