At a Glance
- Tasks: Deliver top-notch customer service and support our sales team in a dynamic environment.
- Company: Join a leading company in the Pumps & Power division with a supportive culture.
- Benefits: Enjoy a competitive salary, generous holidays, and a solid pension scheme.
- Other info: Stable working hours and a small, supportive team to help you grow.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24785 - 49420 £ per year.
As part of our customer support function in the Pumps & Power division, you’ll play an important role in delivering excellent service to our clients as a Customer Service Centre Agent.
Responsibilities
- Complete all daily administration within our Depot network to a high standard, including on‑hires, off‑hires & exchanges.
- Be the first point of contact when customers call.
- Liaise and work effectively with the company’s operational & sales teams.
- Pro‑actively identify and develop “New Business” opportunities to grow our sales pipeline & conversions in conjunction with our strategic goals.
- Work to specified timelines in an efficient manner to achieve converting all opportunities to wins for the Carrier Rental Systems business.
Qualifications
- Previous customer service or sales support experience.
- Good communication skills – verbal and written.
- Self‑motivated.
- Time management and organisational skills.
- Flexibility and adaptability.
- Commitment to customer service excellence and best‑in‑class results.
- Excellent telephone manner essential.
- Pro‑active approach.
- IT literate with MS Office skills.
What We Offer
- Base salary + 15% bonus.
Pay Range
The annual salary for this position is between £24,785.00 – £49,420.00 annually. Factors which may affect pay within this range include skills, education, experience, and other unique qualifications of the successful candidate.
Benefits
- Generous pension scheme.
- Stable working hours from Monday to Friday (8‑5pm).
- Paid sick leave.
- 25 days of holidays + bank holidays.
- Comprehensive onboarding training and support of line manager.
- Small but supportive team.
- Access to the benefits central.
Other Compensation
This position may be entitled to short‑term cash incentives, subject to plan requirements.
Equal Treatment and Non-Discrimination
Carrier is committed to equal treatment and non‑discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Customer Service Centre Agent in Livingston employer: 0811 Carrier Rental Systems
Carrier Rental Systems is an excellent employer, offering a dynamic work culture that values technical expertise and hands-on experience in the field. With competitive salaries, a company van for commuting, and generous holiday allowances, employees are supported in achieving a healthy work-life balance while also having access to ongoing training and development opportunities to enhance their skills in the pumps and power sector.
Contact Details:
0811 Carrier Rental Systems Recruitment Team
