At a Glance
- Tasks: Coordinate and dispatch engineers to ensure timely service for customers.
- Company: Join Chubb Fire & Security, a leader in innovative security solutions.
- Benefits: Enjoy 25 days holiday, competitive salary, and a range of employee perks.
- Other info: Full training provided in a dynamic, supportive environment.
- Why this job: Be part of a people-first culture that values your growth and development.
- Qualifications: Strong communication skills and a willingness to learn are key.
The predicted salary is between 25668 - 25668 £ per year.
Looking for an opportunity within a business that offers a genuine 'people first' culture? Here at Chubb Fire & Security we have an opportunity for a Field Support Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a fixed term basis of 12 months.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds.
As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
Salary & Benefits
- Salary: £25,668 per annum
- 25 days holiday, plus bank holidays
- Free onsite parking
- Cycle to Work scheme
- Employee Referral Scheme (£1,000)
- Free mortgage advice
- Company pension scheme
- Life Assurance (4x Basic Salary)
- Employee Scholarship Scheme
- A central benefits platform offering a wide variety of discounts
- Childcare vouchers
- Health & Wellbeing resources
- Bravo Awards recognising outstanding contributions from all employees and encouraging excellence
What You’ll be Doing As A Field Support Advisor
- Coordinate and dispatch engineers to customers within specific timeframes to meet service level agreements
- Plan, route and coordinate engineer visits – diary management
- Track each job and status through to completion
- Identify potential delays and react accordingly
- Communicate and update engineers, internal stakeholders and customers by email and telephone platforms
- Deal with customer responses to telephone calls and emails, and update systems accordingly
- Update and maintain multiple scheduling systems, platforms and CRM’s
- Meet KPI’s focused on timely dispatch
Working Hours
37.5 hours per week | Monday to Friday | shifts between 8am – 6pm
What We Would Like You To Bring
- Natural communicator with an ability to build rapport with customers and colleagues
- Solution focused – strive to understand and resolve potential issues to meet dispatch timeframes
- Prioritise workloads and multitask effectively – you’ll work with a number of engineers and customers at any one time
- Open-minded and willing to learn – learning in a fast-paced and ever-changing environment, isn’t for the faint‑hearted but we will endeavour to set you up for success, starting with an initial three‑week classroom induction
- Solid IT literacy – we use multiple systems, both in‑house portals and Microsoft systems
- Highly organised – planning or scheduling experience would be beneficial but not essential
- Experience is not mandatory – we offer full training and support
Chubb Fire & Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Field Support Advisor - 12 months FTC employer: 0804 Chubb Fire & Security Ltd
Chubb Fire & Security is an exceptional employer that prioritises a 'people first' culture, offering a supportive and dynamic work environment in Blackburn. With a commitment to employee development, comprehensive benefits including 25 days of holiday, a cycle to work scheme, and health resources, we empower our team to thrive both personally and professionally. Join us and be part of a global family where your contributions are recognised and valued, making a meaningful impact in the security industry.
Contact Details:
0804 Chubb Fire & Security Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Advisor - 12 months FTC
✨Tip Number 1
Get to know the company culture before your interview. Chubb Fire & Security prides itself on a 'people first' approach, so show them you’re a great fit by highlighting your teamwork and communication skills. Research their values and be ready to discuss how you align with them!
✨Tip Number 2
Practice your problem-solving skills! As a Field Support Advisor, you'll need to think on your feet. Prepare for situational questions that test your ability to handle customer issues and engineer coordination. We recommend role-playing with a friend to get comfortable.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there. Don’t miss out on your chance to join the Chubb family – we can’t wait to see your application!
We think you need these skills to ace Field Support Advisor - 12 months FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Support Advisor role. Highlight any relevant experience in customer service, scheduling, or communication to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about joining Chubb Fire & Security and how your values align with our 'people first' culture. Keep it personal and engaging!
Show Off Your Communication Skills:As a Field Support Advisor, communication is key! In your application, demonstrate your ability to communicate clearly and effectively, whether it’s through your writing style or examples of past interactions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at 0804 Chubb Fire & Security Ltd
✨Know the Company Culture
Before your interview, take some time to research Chubb Fire & Security's 'people first' culture. Understand their values and how they prioritise employee development. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Demonstrate Your Communication Skills
As a Field Support Advisor, strong communication is key. Prepare examples from your past experiences where you effectively communicated with customers or colleagues. Practising clear and concise responses will help you convey your thoughts better during the interview.
✨Showcase Your Problem-Solving Abilities
Chubb values solution-focused individuals. Think of scenarios where you’ve successfully resolved issues or managed multiple tasks under pressure. Be ready to discuss these examples, as they’ll highlight your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
