At a Glance
- Tasks: Resolve customer disputes and improve processes to enhance satisfaction.
- Company: Join Chubb Fire and Security, a global leader in safety solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, and health resources.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in a people-first culture with career growth.
- Qualifications: Experience in customer service or billing roles is preferred.
The predicted salary is between 25000 - 28000 £ per year.
Looking for an opportunity within a business that offer a genuine "people first" culture?
Here at Chubb Fire and Security (part of the APi group), we are looking for invoice / billing / finance admin specialists to join our high performing team as Dispute Resolution Specialist in Blackburn (BB1 2PR) on a permanent, full time basis
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.
Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems.
Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds.
As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
- 25 days holiday, plus bank holidays
- Company Pension (5% matched)
- Free Onsite Parking
- Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Life Assurance (4 x Basic Salary)
- A Central Benefits Platform offering a wide variety discounts
- Free Mortgage Advice
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- What you'll be doing as Dispute Resolution Specialist
The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence.
- Dispute resolution: Resolve customer disputes to ensure they can make payment.
This includes discussing issues with customers on the phone or via email.
This will also require close coordination with colleagues in business support, finance and operational teams.
- Root cause analysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented.
- Process improvement: Reviewing processes in conjunction with colleagues across the business to make effective changes that prevent future recurrence.
- Documentation: Production and refinement of work instructions and processes.
- Reporting: Generate and analyse reports applicable to the disputes process.
- Compliance: Ensure all activities comply with company policies and relevant regulations.
Working Hours: 37.5 Hours Per Week | Mon-Fri | 9am - 5pm | Fully Office Based (potential for hybrid working post probation)
- What we would like you to bring to the role
- The ideal candidate will have previous demonstrated experience in a credit control, billing, invoicing, customer service resolutions or a similarly related role
- Attention to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious.
- Analytical Thinking: Capability to analyse discrepancies identify root causes.
- Customer Focus: Commitment to meeting customer service SLAs and ensuring customer satisfaction.
- Influencing: Able to influence people positively, for the best benefit of all related parties
- Team Collaboration: Ability to work effectively with multiple internal teams.
- Communication: Excellent communication skills
Join us and become part of a team committed to building great leaders. It all starts with you!
Chubb Fire and Security is an equal opportunities employer.
Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported.
At Chubb, individuality is celebrated, and our strength lies in the diversity of our team.
By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
- #LI-CO1
- Additional Information About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire and Security are a global business driven by keeping people and the world safe.
We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems.
Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday.
We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
#BR-CB
When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years.
This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world.
We do this without ever losing our human touch.
Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.
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Dispute Resolution Specialist employer: 0804 Chubb Fire & Security Ltd
Chubb Fire & Security Ltd is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. With competitive benefits such as a generous annual leave policy and a robust pension scheme, employees can enjoy a fulfilling work-life balance while contributing to a leading company in the security sector. The opportunity for remote work from Blackburn further enhances flexibility, making it an attractive choice for those seeking meaningful employment in talent acquisition.
Contact Details:
0804 Chubb Fire & Security Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolution Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 0804 Chubb Fire & Security Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 0804 Chubb Fire & Security Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dispute Resolution Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 0804 Chubb Fire & Security Ltd:Your cover letter is your chance to shine! Tell us why you want to work at 0804 Chubb Fire & Security Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 0804 Chubb Fire & Security Ltd!
How to prepare for a job interview at 0804 Chubb Fire & Security Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
