At a Glance
- Tasks: Manage key customer accounts and ensure outstanding service delivery.
- Company: Join Chubb Fire & Security, a leader in innovative security solutions.
- Benefits: Up to £27,000 salary, 25 days holiday, and great health perks.
- Other info: Full-time role with excellent career growth and a supportive culture.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Exceptional administration skills and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.
Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems.
Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds.
As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY
- Up to £27,000 per annum
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Online GP Appointments
- Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Free Mortgage Advice
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
- What You'll Be Doing as a Customer Service Coordinator
- Take responsibility for the day‑to‑day management of the key customers including intelligent decision making.
- Work closely with several Account Directors to manage day to day client expectations.
- Pro‑active management of outstanding jobs – order, service and callouts.
- Build professional business relationships with designated customers including courtesy communication.
- Management of visit reports and quotations.
- Resolution of customer disputes including liaison with other areas of the business as necessary.
- Preparation and submission of weekly/monthly/annually KPI information.
- Organisation and prioritise of own workload.
- Location & Contract
Customer Service Coordinator – Blackburn (BB1 2PR). Full time, permanent. Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based.
What We Would Like You To Bring
You will be an exceptional Administrator with a passion for delivering outstanding customer service.
Ideally you will have a background in coordinating / supporting volume or national customer accounts, or have worked within an account management environment.
- A natural communicator, with an ability to build rapport with our customers and your colleagues.
- Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines.
- Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports.
- Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time.
Chubb Fire and Security is an equal opportunities employer.
Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported.
At Chubb, individuality is celebrated, and our strength lies in the diversity of our team.
By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
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Customer Service Coordinator employer: 0804 Chubb Fire & Security Ltd
Chubb Fire & Security Ltd is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. With competitive benefits such as a generous annual leave policy and a robust pension scheme, employees can enjoy a fulfilling work-life balance while contributing to a leading company in the security sector. The opportunity for remote work from Blackburn further enhances flexibility, making it an attractive choice for those seeking meaningful employment in talent acquisition.
Contact Details:
0804 Chubb Fire & Security Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 0804 Chubb Fire & Security Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 0804 Chubb Fire & Security Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 0804 Chubb Fire & Security Ltd:Your cover letter is your chance to shine! Tell us why you want to work at 0804 Chubb Fire & Security Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 0804 Chubb Fire & Security Ltd!
How to prepare for a job interview at 0804 Chubb Fire & Security Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
