At a Glance
- Tasks: Monitor CCTV and respond to alarms while providing exceptional customer service.
- Company: Join a leading security firm committed to diversity and inclusion.
- Benefits: Competitive salary, generous holiday, free parking, and health resources.
- Other info: Enjoy ongoing training and a supportive team culture.
- Why this job: Make a real difference in security while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 30534 - 30534 £ per year.
CCTV Call Centre Agent
Security Monitoring Centres (SMC) in Nottingham are looking for a CCTV Call Centre Agent to join our security monitoring centre team on a full‑time, permanent shift‑working basis (including night shifts).
Opportunities are available for both SIA badge holders and non‑badge holders.
Compensation and Benefits
SALARY
£30,534.50 per annum including shift allowance
Annual Holiday
23 days per year (increasing to 24 days after 5 years)
Enhanced Overtime Rates
Standard overtime paid at 1.5x basic rate (hours exceeding 38.5); Bank Holidays at 2.5x; Christmas Days & New Years’ Day at 3x
- Free Onsite Parking
- Online GP Appointments
- Free Mortgage Advice
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4× Salary)
- A Central Benefits Platform offering discounts on a wide variety of services
- Employee Scholarship Programme
- Bravo scheme: Incentivising high‑achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
- Shift Pattern
38.5 hours per week – 4 shifts on, 4 shifts off. Rotating schedule: two day shifts (7am to 7pm) followed by two night shifts (7pm to 7am), then four days off.
Responsibilities
- Assist with monitoring of and response to CCTV and intruder alarms.
- Contact customers calmly and promptly when alarms are activated.
- Handle inbound and outbound calls to customers and external organisations, including emergency services.
- Process CCTV and alarm activations quickly and accurately.
- Inform relevant emergency services and customers of necessary information regarding their systems.
Qualifications
- Strong communicator with a passion for delivering exceptional customer service.
- Previous customer‑service experience in a telephone‑based or contact‑centre environment.
- Excellent listening skills.
- CCTV (SIA) badge advantageous but not essential.
- Ability to remain calm in a busy, fast‑paced environment.
- Excellent attention to detail and high accuracy.
- Capability to work independently and as part of a team.
- Strong IT skills.
- Commitment to shift working, including a blend of day and night work.
- Equal Opportunity Statement
Chubb Fire and Security is an equal opportunities employer.
Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported.
At Chubb, individuality is celebrated, and our strength lies in the diversity of our team.
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Call Centre Agent employer: 0802 Security Monitoring Cntrs
Chubb Fire and Security offers an exceptional work environment for CCTV Call Centre Agents in Nottingham, where employees benefit from a competitive salary, generous holiday allowance, and enhanced overtime rates. The company fosters a supportive culture with ongoing training and development opportunities, alongside health and wellbeing resources, ensuring that every team member feels valued and empowered to grow within their role.
Contact Details:
0802 Security Monitoring Cntrs Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 0802 Security Monitoring Cntrs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 0802 Security Monitoring Cntrs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 0802 Security Monitoring Cntrs:Your cover letter is your chance to shine! Tell us why you want to work at 0802 Security Monitoring Cntrs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 0802 Security Monitoring Cntrs!
How to prepare for a job interview at 0802 Security Monitoring Cntrs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
