Relationship Manager

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role / Department

Relationship Management (Asset Owners) which includes Corporate and Public DB schemes, DC Pension Schemes and other pension fund consolidators, will have oversight and accountability for client management and all, internal and external, related activities to their designated clients. Working closely with the Country Head on engagement with clients and management to ensure alignment and connectivity on all matters. Northern Trust is the largest asset servicing partner to the corporate and public pension funds sectors. This role presents an opportunity to join a market leading team which continues to experience material growth in high profile clients.

Key Responsibilities

Client Management

• Implement, and oversee the implementation, of best practice client governance
• Lead and influence strategic engagement with key clients
• Oversight of client service delivery and accountability for overall client satisfaction of your allocated clients
• Be accountable for the management of the client profitability of your allocated clients
• Responsible for all retention and rebid activity of your allocated clients
• Responsible for revenue growth and effective pipeline management of your allocated clients

Business Development

• Develop existing client relationships across multiple products/services
• Manage new business activities/rebids in the context of market and industry impact and business profitability
• Oversee effective pipeline management across all relevant opportunities
• Champion individual client requirements in the context of new product and service needs
• Input into direct marketing and PR activities to build local brand through events, seminars, conferences

Strategic Planning

• Support and input into the development of a strategy which understands the impact of market change/regulation to business and creates opportunities
• Lead the execution of the strategy for the region across relevant segments and business activities
• Understand client needs and impact on Northern Trust’s operating model/business structure
• Identify trends and input into forward looking product development requirements

Regulatory Oversight

• Adhere to local regulatory/market policies and procedures
• Implement regulatory change across clients/business lines where appropriate
• Comply with corporate risk management policies and practices
• Execute AML, KYC, compliance checks and controls
• Participate in the development and implementation of best practice process and procedures for key functions

Skills / Qualifications

• Knowledge of pension fund industry and/or investments and/or knowledge of trust and asset services is required to promote the bank and its products
• Skills in negotiation, delegation, and sales are necessary to service the client relationship
• Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set
• Excellent oral and written communication skills are required
• Highly flexible and adaptable to change

Work Authorization

Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide visa sponsorship for this role. This includes Skilled Worker visas, Global Business Mobility routes, Graduate visas, Youth Mobility Scheme, High Potential Individual visas, Scale-up Worker visas, Temporary Worker visas, and other employer-sponsored visa categories.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), +630-276-5353 (Asia Pacific), 1800-425-0333 (India), +44(0)207 982 4357 (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

EEO STATEMENTS

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)