Account Manager, Medical Communications / Medical Education in Chester

Locations: London, Chester or Manchester (Hybrid)

Contract: Full time, Permanent

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning.

About Springer Health+

Springer Health+ is a global medical communications and education provider and part of Springer Nature. We partner with pharmaceutical companies and leading healthcare experts to create communications and educational programmes that help advance medical knowledge and ultimately support better healthcare.

About the Role

We’re looking for an experienced Account Manager with a strong background in Medical Communications and/or Medical Education agency to join our growing team. This is an opportunity to take greater ownership of client accounts and projects, combining excellent project delivery with strong client relationships and commercial thinking.

You’ll have the opportunity to:

• Take increasing ownership of client relationships and accounts.
• Broaden your experience across Medical Communications and Medical Education projects and therapy areas.
• Develop your commercial skills through budgeting, forecasting and organic growth.
• Contribute to new ideas, proposals and business development opportunities.
• Build your people-management capabilities through supporting and mentoring junior colleagues.

Role Responsibilities

• Lead project delivery
• Manage a varied portfolio of projects across one or more client accounts.
• Take ownership of projects from client brief through to successful delivery.
• Translate client briefs into clear plans, responsibilities and timelines for internal teams.
• Lead project and status meetings, keeping clients and internal teams informed and aligned.
• Anticipate project risks and challenges, recommending solutions and taking action to keep delivery on track.
• Ensure projects are delivered to the high standards expected by both our clients and Springer Health+.

Build strong client relationships

• Develop trusted, long-term relationships with client teams.
• Build your understanding of clients’ products, therapy areas, markets and competitive environments.
• Confidently lead client meetings and drive actions through to completion.
• Provide thoughtful, solutions-focused advice and recommendations.
• Identify issues early, understand their potential business impact and work with senior colleagues to resolve them effectively.

Own the commercial performance of your projects

• Take responsibility for the financial management of assigned projects and accounts.
• Develop and monitor accurate budgets and keep a close eye on time, costs and profitability.
• Support sales and revenue forecasting and ensure projects meet agreed financial expectations.
• Work with account teams to ensure projects are accurately reconciled and financially managed throughout their lifecycle.

Help grow our client partnerships

• Identify opportunities to expand existing client relationships and respond to evolving client needs.
• Bring together the right expertise from across Springer Health+ to develop relevant and innovative solutions.
• Contribute to proposals, RFIs, capability presentations and pitches.
• Work alongside senior colleagues and the Business Development team to explore new opportunities with existing clients.

Support and develop others

• Share your experience and best practice with less experienced colleagues.
• Support the development and mentoring of junior team members.
• Contribute to effective resource planning across your accounts.
• Work collaboratively with colleagues across departments to make sure the right expertise and resource are in place to deliver for our clients.

Experience, Skills & Qualifications:

Essential

• Previous relevant Account Manager-level experience within a Medical Communications and/or Medical Education agency.
• Strong project and account management skills, with experience managing multiple projects and priorities.
• Experience building effective day-to-day relationships with pharmaceutical clients.
• A good understanding of the pharmaceutical industry, drug development and medical communications environment.
• Experience of project budgeting and financial management, with sound commercial awareness.
• Excellent written and verbal communication skills.
• Confidence leading client and internal meetings.
• Strong planning, organisation and problem-solving skills.
• A collaborative approach and the ability to work effectively across multidisciplinary teams.
• A proactive mindset, with the confidence to identify opportunities, make recommendations and take appropriate action.

Desirable

• A relevant degree or equivalent qualification.
• Willingness to undertake domestic and international travel where required.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive.