At a Glance
- Tasks: Lead a vibrant reception team while providing top-notch hospitality to guests.
- Company: Join a dynamic hotel group with a passion for exceptional service.
- Benefits: Enjoy competitive pay, discounts, and continuous learning opportunities.
- Other info: Exciting career growth and a supportive team culture await you!
- Why this job: Be the face of hospitality and make a real difference in guest experiences.
- Qualifications: Previous supervisory experience in hospitality and strong interpersonal skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a confident and interpersonal individual who has a passion for all things hospitality. You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality or reception desk setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you. You will be savvy on systems and able to develop into an expert and trainer of the front office system.
Day in the life of: You will be mainly focused on the reception desk with both supervisory and hands-on reception tasks. This role reports into the Front Office Manager. Your supervisory duties will include supporting with recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Reception Supervisor will handle escalated guest questions, queries and swift complaint resolution, and carry out general supervisor duties such as admin tasks. You may also be trained as a multi-skilled hotel duty manager and carry out duty management shifts and tasks when required. You may occasionally support the reception night team to cover holidays or other periods of cover. Your hands-on reception duties will include checking guests in and out, taking telephone calls & answering emails, and booking in reservations using the front office system. You will help to drive revenue where possible by letting guests know about all products and services available to them, upgrading room types, and upselling breakfast, lunch and/or dinner onto their stay.
Example key responsibilities:
- Hands-on support on the reception desk.
- Using the front office system and training others to use it.
- Coaching and mentoring the receptionists.
- Recruitment and onboarding of new team members.
- Duty management duties.
- Reviewing and supporting with the weekly rota.
- Cash and card handling duties.
- Act as a brand and hotel ambassador.
What you'll get in return:
- Competitive pay and package.
- Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
- Continuous learning & development opportunities.
- Free access to 24/7 employee assistance program.
- Additional annual leave and family leave.
- Service bonus for 5 and 10 years up to £1K.
- Team Member of the month - £100 and Team Member of the year - £500.
- Uniform Provided.
Reception Supervisor in Sheffield employer: 07 Reception
Join a vibrant hospitality team where your leadership skills will shine as a Reception Supervisor. With a focus on employee growth, we offer continuous learning opportunities, competitive pay, and exclusive discounts across our portfolio, all within a supportive and dynamic work culture that values teamwork and guest satisfaction. Experience the unique advantage of being part of a company that rewards dedication with service bonuses and recognition programs, making it an excellent place for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 07 Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 07 Reception
Don't be shy about reaching out to 07 Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Sheffield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 07 Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 07 Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
