At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and serving food and drinks.
- Company: Join a vibrant hotel team that values your energy and enthusiasm.
- Benefits: Flexible shifts, training opportunities, and a fun work environment.
- Other info: Great chance to build skills and make lasting memories with guests.
- Why this job: Perfect for those who love meeting new people and want to learn in a dynamic setting.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 20000 - 25000 € per year.
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. You must be comfortable supporting across different areas of the hotel including the kitchen and ideally available across early and late shift patterns which include weekends. Previous experience in a front‑of‑house position is advantageous but not essential. If you enjoy speaking with people, are professional and presentable, and are willing to learn - then this is the role for you!
You will be working in a multi‑skilled position where you are trained to support the front‑of‑house functions within the hotel. Your role will primarily be positioned to support the reception desk and also food & beverage service. Your duties on reception will include providing a friendly and welcoming check‑in & check‑out service to our guests. You will do this whilst using the hotel's front office system which you will be well trained to use.
In addition, you'll be a key member of the food and beverage team supporting in the kitchen when needed, you'll be trained to prepare food according to our easy‑to‑prepare lounge menu. You'll also be working on the bar taking orders and providing drinks service. And supporting to deliver food to guest tables.
As Guest Service Assistant you will be working as part of a wider hotel team to deliver excellent service to our guests. You'll be a valued and key part of the team having crucial interactions with our guests and leaving a lasting memory.
- Trained on the front office system, carrying out reception duties.
- Checking guests in and out of the hotel.
- Act as a hotel and brand ambassador.
- First line of communication to our guests.
- Provide excellent knowledge of the hotel's products, local area, and brand offerings.
- Providing food and beverage service including taking orders, working on the bar and within the lounge food area.
- Trained to support within the kitchen.
Guest Service Assistant employer: 06 Front Office
Join our vibrant hotel team as a Guest Service Assistant, where you'll be at the heart of creating memorable experiences for our guests. We pride ourselves on fostering a supportive work culture that values teamwork and personal growth, offering comprehensive training across various hotel functions. With flexible shift patterns and opportunities to develop your skills in both front-of-house and food service, this role is perfect for those looking to thrive in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Be yourself! When you get that interview, let your personality shine through. Show them how enthusiastic and personable you are – after all, they want someone who can connect with guests and create a welcoming atmosphere.
✨Tip Number 2
Do your homework on the hotel! Knowing about their services, local area, and brand offerings will impress the interviewers. It shows you're genuinely interested and ready to be that first point of contact for guests.
✨Tip Number 3
Practice your telephone manner! Since you'll be handling calls, it’s crucial to sound professional and upbeat. Grab a friend and do some mock calls to get comfortable before the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous front-of-house roles or customer service experience that aligns with what we’re looking for.
Show Off Your Communication Skills:Since you'll be the first point of contact for our guests, it’s important to demonstrate your excellent telephone manner and communication skills in your written application. Keep it friendly and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll get a feel for our brand while you’re at it!
How to prepare for a job interview at 06 Front Office
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel and its offerings. Familiarise yourself with the local area and any unique features of the hotel. This will not only impress the interviewers but also help you answer questions about why you want to work there.
✨Practice Your People Skills
As a Guest Service Assistant, you'll be the first point of contact for guests. Practice your communication skills by role-playing common scenarios, like checking guests in or handling inquiries. This will help you feel more confident and sound professional during the interview.
✨Dress to Impress
Since the role requires you to be presentable and professional, make sure you dress appropriately for the interview. Opt for smart attire that reflects the hotel's image. A polished appearance can make a great first impression!
✨Be Ready to Show Your Flexibility
The job involves working various shifts, including weekends. Be prepared to discuss your availability and willingness to adapt to different roles within the hotel. Highlight any previous experience where you've had to be flexible, as this will show you're a team player.
