Research & Data Executive, Global Experience Management in Manchester

About Marketing & Business Development (MBD)

Marketing & Business Development (MBD) is a dynamic global team that includes business development specialists, research analysts, brand, marketing and communications experts.

By working collaboratively, the team shapes the firm’s client strategy, completes analysis of complex business issues, targets opportunities, develops compelling proposals and creates content and marketing campaigns that enhance the firm’s digital presence.

Together, the team defines the client experience and shapes the perception of Freshfields worldwide.

Role Summary

This is an exciting opportunity for a candidate with experience in legal research to impact the high performing MBD team at a global law firm.

You will gain a deep understanding of Litera’s Foundation experience management platform, assist users with data requests, system‑related queries and experience searches, and support pitches and proposals.

Your responsibilities include entering, updating and enriching data, verifying information and editing content to maintain high quality and consistency.

• What you’ll do
• Develop a comprehensive understanding of the firm’s global experience management system and act as a subject matter expert.
• Manage and maintain data quality and experience capture processes, and deliver technical support to users.
• Check data for errors, inconsistencies and incomplete information; find and fill gaps, and standardise credentials to ensure accuracy and consistency.
• Carry out complex experience searches, develop reports, and help users orient their own searches, signposting them to relevant guidance and resources.
• Explore and leverage AI tools, such as Co‑Pilot and Writer, to streamline and automate experience capture.
• Support adoption by monitoring system usage, reviewing and analysing metrics using Power BI dashboards.
• Contribute to continuous improvement of the system, existing data, processes and workflows.
• Build and manage relationships with members of the experience management and MBD teams, knowledge lawyers and stakeholders.

Essential Skills

• Degree level education or equivalent, with excellent analytical and problem‑solving skills.
• Experience carrying out complex legal and business research in a law or professional services firm (e. g., research/library/knowledge management role).
• Good commercial awareness.
• Excellent written and oral communication skills with strong attention to detail.
• Confident proactive team player able to work collaboratively and independently in a fast‑paced environment.
• Self‑motivated, initiative‑driven and quick to learn.
• Highly organised and resilient, able to manage multiple deadlines.
• Highly IT literate, proficient in Microsoft 365 (including Excel) and experienced in managing, manipulating and validating data.

Desirable Skills

• Knowledge of Litera’s Foundation experience management platform.
• Familiarity with Microsoft Share Point, Power BI and/or Power Automate.
• Experience using AI tools such as Co‑Pilot and Writer.

What we offer

• Professional development through global exposure and training.
• A culture that values diversity, collaboration and innovation.
• Flexible working arrangements and a strong focus on wellbeing.
• The chance to work with a high‑performing, international team.
• Inclusion.

Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone.

We welcome applications from all suitably qualified individuals regardless of background.

All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing evidence of that right prior to employment commencing.

Freshfields is a Ban the Box employer.

We ask applicants to disclose criminal convictions only if and when a conditional job offer is made.

A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case‑by‑case basis and take a number of relevant factors into account (e. g., the role you are applying for and the circumstances of the offence).

You would have the opportunity to discuss the matter with us before we make a decision.

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