Housekeeping Manager

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment. This hotel boasts 165 bedrooms and a 1,000sqm ballroom for events and conferences. There is a Marco Pierre White Steakhouse and Grill offering hearty meals and a pleasurable atmosphere. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

What we're looking for

Are you a seasoned leader with a passion for impeccable cleanliness and exceptional guest experiences? As the Housekeeping Manager, we're in search of an individual who embodies organisational finesse, team leadership, and a sharp eye for detail. You'll be the linchpin, ensuring our guests step into perfectly curated and welcoming spaces. We value your ability to inspire and mentor a diverse Housekeeping team, maintaining the highest standards of cleanliness and order. If you possess exceptional communication skills, an aptitude for problem-solving, and a knack for motivating a team toward common goals, then you're the cornerstone we're seeking. Join us in creating an environment where every guest feels at home, and cleanliness isn't just a standard; it's our pride.

This position is offered on a six-month fixed-term contract.

Day in the life

The Housekeeping Manager will lead the housekeeping team to ensure we provide clean and fresh rooms to all our guests. They will be fanatical about delivering high standards when cleaning, and providing spotless rooms and public areas. You’ll be making beds and cleaning bathrooms, reporting any damage whilst keeping yourself, the team, and our customers safe. You will also need to respond to guest requests.

Key Responsibilities

• Engage, train, lead and inspire the housekeeping team
• Supervise the activities of all housekeeping staff to ensure clean, attractive and well-maintained guest rooms, corridors and service areas according to the standards required by the Hotel
• Ensure clear lines of communication with the hotel management team and participate fully as a senior manager within the business
• Where relevant support recruitment and associated procedures, including checking right to work documentation
• Manage the process of authorised absence and ensure that at all times, the lack is covered without interruption to the business and smooth operation of the department
• Ensure all staff are fully conversant with health and safety policies and procedures and attend relevant training
• Ensure that all statutory training records are in place, maintained and reviewed regularly in line with brand and company standards
• Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed, and re-training completed if necessary
• Take initial responsibility for managing and resolving any team member queries
• Evaluate the performance of all team members under your direction, including conducting regular team member appraisals
• Participate in and carry out various housekeeping inventories
• Positively represent the housekeeping department in daily operations meetings and other meetings as required

Benefits

• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Team member of the month - £100 and Team member of the year - £500
• Uniform Provided
• Competitive pay and package
• Additional annual leave and family leave

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.