At a Glance
- Tasks: Welcome guests, manage bookings, and provide top-notch customer service at our luxurious spa.
- Company: Join the prestigious Intercontinental London O2, located on the stunning Greenwich Peninsula.
- Benefits: Enjoy a competitive salary, 28 days holiday, free meals, and exclusive discounts.
- Other info: Exciting opportunities for advancement within the Arora group.
- Why this job: Be part of a dynamic team in a five-star environment with great career growth potential.
- Qualifications: Strong organisational skills, excellent communication, and a passion for customer service.
The predicted salary is between 27040 - 27040 £ per year.
Salary – £27,040 plus tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do...
- Greet our guests with a warm welcome as they arrive at the spa.
- Ensure a smooth and efficient registration process creating a friendly impression.
- Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.
- Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.
- Perform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role a real advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
Spa Receptionist employer: 02- Spa
At Intercontinental London O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. With competitive benefits such as 28 days of holiday, free meals on duty, and extensive employee discounts, we ensure our staff feel appreciated and supported. Located in the stunning Greenwich Peninsula, our five-star hotel provides a unique environment for career advancement within the Arora group, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa and hotel. Familiarise yourself with their services, promotions, and the vibe they create. This way, when you chat with them, you can show off your knowledge and passion for what they do!
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face welcoming guests, it’s crucial to nail that warm and professional tone. Try role-playing with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Think about examples from your past experiences where you juggled multiple tasks successfully. Being able to demonstrate this will really impress them, especially in a busy spa environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the spa environment. A warm and friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application specifically for the Spa Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your customer service expertise and organisational skills. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts logically and check for any typos before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits right there!
How to prepare for a job interview at 02- Spa
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with the spa services and treatments offered. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practice how you would greet someone warmly and handle inquiries. Think about examples from your past experiences where you provided excellent customer service.
✨Organisational Skills are Key
Prepare to discuss how you manage multiple tasks efficiently. You might be asked about scheduling treatments or handling payments, so have some specific examples ready that demonstrate your organisational prowess.
✨Dress to Impress
Since a smart and professional appearance is crucial, choose an outfit that reflects the five-star environment of the hotel. This shows that you understand the importance of presentation in the hospitality industry.
