At a Glance
- Tasks: Create a serene experience for spa guests and manage bookings efficiently.
- Company: Join the prestigious Intercontinental London O2, located by the River Thames.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and employee recognition programmes.
- Other info: Exciting career progression within the Arora group awaits you!
- Why this job: Be part of a dynamic team in a luxurious environment with growth opportunities.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27040 - 27040 £ per year.
Salary – £27,040 plus tronc. Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more…
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us… Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five‑star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar‑free ballroom.
A bit about what you will do… Spa Receptionists in our team play a pivotal role in creating a serene and enjoyable experience for our spa guests, contributing to the overall well‑being and relaxation of our guests in our luxurious Spa.
- Greet our guests with a warm welcome as they arrive at the spa.
- Ensure a smooth and efficient registration process creating a friendly impression.
- Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.
- Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.
- Perform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.
More about you… Providing a high‑quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi‑tasking and remaining calm under pressure. Excellent communication skills with a high standard of written and spoken English. A smart and professional appearance. You value being part of a team and supporting your colleagues. Most of all, you will have an approachable, positive, and proactive manner. 5‑star hotel experience in a similar role a real advantage.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
Spa Receptionist in London employer: 02- Spa
At Intercontinental London O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as 28 days of holiday, free meals on duty, and extensive discounts, our Spa Receptionists play a crucial role in delivering outstanding service in a luxurious environment, all while enjoying opportunities for career advancement within the rapidly growing Arora group.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in London
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa industry. Research what makes a great Spa Receptionist and be ready to chat about it during your interview. We want to see your passion for creating a serene experience for guests!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to nail down how you’d greet guests and handle inquiries. We love seeing candidates who can keep it friendly and professional under pressure.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Bring examples of how you’ve managed schedules or multi-tasked in previous roles. We’re all about efficiency and a smooth registration process, so show us you can handle it!
✨Tip Number 4
Finally, apply through our website! It’s the best way to get noticed by us. Plus, we’re always on the lookout for team players who are keen to grow with the Arora group. Let’s make this happen together!
We think you need these skills to ace Spa Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our spa team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Spa Receptionist role. Focus on your customer service skills and any previous roles in hospitality to show us you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate strong communication skills, so make sure your written English is top-notch!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our five-star hotel!
How to prepare for a job interview at 02- Spa
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the spa's services and facilities. Understand the treatments offered and any promotions currently running. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This is crucial for a role that revolves around creating a serene experience for guests.
✨Dress to Impress
Since the role requires a smart and professional appearance, choose an outfit that reflects this. Aim for a polished look that aligns with the five-star environment of the hotel. First impressions matter, so make sure you look the part!
✨Practice Your Communication Skills
As excellent communication is key for this role, practice speaking clearly and confidently. You might even want to rehearse common interview questions with a friend. This will help you articulate your thoughts better and demonstrate your strong verbal skills during the interview.
