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- Tasks: Lead a team of therapists, providing high-quality treatments and exceptional customer service.
- Company: Join the prestigious Intercontinental London O2, located on the stunning Greenwich Peninsula.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and recognition awards.
- Other info: Exciting career progression opportunities within a rapidly growing company.
- Why this job: Make a real impact on guests' wellbeing in a luxurious spa environment.
- Qualifications: Must have a level 3 Beauty qualification and massage certification.
The predicted salary is between 30011 - 42015 £ per year.
Salary £30,011 plus tronc. Holiday – 28 days holiday, enhanced after 5 years of service. Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do... Head Therapists in our team lead by example and embrace every opportunity to create special moments in our luxurious spa, providing a personal experience that enhances the overall wellbeing and relaxation of our guests.
- Offer high quality professional treatments in a serene and relaxing environment.
- Effectively pass on product and service knowledge to all therapists.
- Ensure exceptional customer service, always considering the wellness needs and concerns of our guests.
- Develop, train and coach therapists to maintain our exceptionally high standards.
- Assist Spa Manager with monitoring stock levels, ordering products, conducting trade tests and interviewing potential therapists.
- Pay attention to budgets and targets to ensure spa's profitability.
- Promote spa products and services with complete knowledge and understanding.
- Cover reception shifts when required.
More about you... Providing a high-quality service comes naturally to you. Excellent supervisorial, communication and interpersonal skills. A smart and professional appearance. You value being part of a team and supporting your colleagues. Most of all, you will have an approachable, positive, and proactive manner. Experience in a similar role within a 5-star hotel is a significant advantage. A recognized beauty qualification, level 3 Beauty or equivalent. Massage qualification is a must.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Head Therapist employer: 02- Spa
Contact Detail:
02- Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Therapist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Arora Hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how you align with our mission to create special moments for guests. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for wellness and customer service come across.
✨Tip Number 4
Follow up after your interview with a thank-you note. It shows us that you’re keen and professional. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Head Therapist role!
We think you need these skills to ace Head Therapist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing high-quality service and creating special moments for our guests.
Tailor Your CV: Make sure your CV is tailored to the Head Therapist position. Highlight your relevant experience, especially in a 5-star hotel setting, and any qualifications that match what we're looking for. We love seeing how your skills align with our needs!
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and approachability. We value a positive and proactive attitude, so let that come across in your tone and language.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Intercontinental London O2.
How to prepare for a job interview at 02- Spa
✨Know Your Stuff
Make sure you’re well-versed in the treatments and services offered at the spa. Brush up on your product knowledge and be ready to discuss how you can enhance the guest experience with your expertise.
✨Showcase Your Leadership Skills
As a Head Therapist, you'll need to lead by example. Prepare examples of how you've successfully trained or mentored others in the past. Highlight your ability to create a positive team environment and how you handle challenges.
✨Emphasise Customer Service
Exceptional customer service is key in this role. Be ready to share specific instances where you went above and beyond for a guest. This will demonstrate your commitment to creating special moments for clients.
✨Dress to Impress
First impressions matter! Ensure you present yourself in a smart and professional manner. This not only reflects your understanding of the role but also shows respect for the interviewers and the company’s standards.