At a Glance
- Tasks: Welcome guests with a smile and manage check-in/check-out smoothly.
- Company: Join the prestigious Intercontinental London O2, located by the River Thames.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and exciting employee perks.
- Other info: Rapid career progression within the Arora group awaits you!
- Why this job: Be part of a dynamic team in a five-star hotel with growth opportunities.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 28080 - 28080 £ per year.
Salary: £28,080 plus tronc
Holiday: 28 days holiday, enhanced after 5 years of service.
Benefits:
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us:
Nestled on the Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five‑star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state‑of‑the‑art conference and meeting rooms, including the UK’s largest pillar‑free ballroom.
Responsibilities:
- Greet our guests with a warm welcome and an infectious smile.
- Manage check‑in and check‑out procedures efficiently.
- Provide guests with information about hotel facilities, services, and the local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answer calls, allocate rooms, and prepare guests’ bills.
Desired skills:
- Providing a high‑quality service comes naturally to you.
- Strong organisational skills and attention to detail.
- Excellent at multi‑tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Approachable, positive, and proactive manner.
- 5‑star hotel experience in a similar role is a real advantage.
- Opera PMS experience a plus.
Growth:
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist in London employer: 02- Front Office
As a Hotel Receptionist at the Intercontinental London O2, you will be part of a vibrant team in a stunning five-star hotel located on the picturesque Greenwich Peninsula. The company offers a supportive work culture with numerous benefits including generous holiday allowances, employee discounts, and recognition programmes that celebrate your contributions. With a commitment to employee growth and development, you'll find ample opportunities for career advancement within the expanding Arora group.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need, making their stay even better.
✨Tip Number 2
Practice your communication skills! Whether it’s answering calls or chatting with guests, being clear and friendly is key. Try role-playing with a friend to boost your confidence and polish your approach.
✨Tip Number 3
Show off your organisational skills! Create a checklist for daily tasks like check-ins and check-outs. Staying organised will help you manage your time effectively and keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can greet our guests with a smile!
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring your unique background to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our hotel!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Intercontinental London O2. We can’t wait to hear from you!
How to prepare for a job interview at 02- Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its facilities. Familiarise yourself with the services offered, the local area, and any recent news about the hotel. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, providing excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle guest inquiries and maintain a positive atmosphere.
✨Practice Your Communication Skills
Since strong communication skills are essential for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on articulating your thoughts and maintaining a friendly tone, as this reflects the warm welcome guests can expect.
✨Dress to Impress
First impressions matter, especially in a five-star hotel environment. Make sure to dress smartly and professionally for your interview. A polished appearance shows that you understand the importance of professionalism in the hospitality industry and are ready to represent the hotel well.
