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- Tasks: Ensure guests have an unforgettable stay and handle their queries with a smile.
- Company: Join the five-star Intercontinental London O2, located by the stunning River Thames.
- Benefits: Enjoy a competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Exciting career progression opportunities within a rapidly growing company.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous customer service experience and a positive attitude are essential.
The predicted salary is between 28080 - 28080 £ per year.
About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, and state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do... The Guest Relations Ambassador will directly report to the Guest Relations Manager and is responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations.
- Greets and maintains an excellent working relationship with guests/clients and colleagues.
- Attends to any guest comments/queries brought to their attention and deals with these efficiently and courteously.
- Works together with the Head Porter to ensure the management of guest luggage (arrival/departure and storage) is recorded with the appropriate labelling.
- Demonstrates a high level of local knowledge with regards to nearby streets, attractions, shops, events etc.
- Ensures that daily operation checklists are completed and assists the Guest Relations team.
More about you... Previous customer service/guest relations experience is essential. A smart and professional appearance. A positive attitude and excellent communication skills. Experience of working as part of a winning team. Ability to remain calm whilst under pressure. Comprehensive knowledge of local restaurants and attractions.
What’s in it for you… Salary- £28,080 per annum. Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Complimentary on-site parking is available whilst on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Guest Relations Manager (ICO2, FWP) in London employer: 02- Front Office
Contact Detail:
02- Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager (ICO2, FWP) in London
✨Tip Number 1
Get to know the company inside out! Research Intercontinental London O2, its values, and what makes it unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Guest Relations Manager, you'll need to be a pro at handling guest queries and building relationships. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your local knowledge! Brush up on nearby attractions, restaurants, and events. Being able to recommend the best spots will impress your interviewers and demonstrate your commitment to providing excellent guest service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Relations Manager (ICO2, FWP) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest relations and customer service. A bit of enthusiasm can go a long way!
Tailor Your Application: Make sure to tailor your application specifically for the Guest Relations Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at Intercontinental London O2.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our fantastic team. We can’t wait to hear from you!
How to prepare for a job interview at 02- Front Office
✨Know Your Stuff
Before the interview, make sure you research the Intercontinental London O2 and its offerings. Familiarise yourself with the local attractions and dining options, as this will show your enthusiasm for the role and help you connect with the interviewers.
✨Dress to Impress
Since the role requires a smart and professional appearance, choose an outfit that reflects this. Aim for a polished look that aligns with the hotel's five-star status, as first impressions matter in the hospitality industry.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of situations where you went above and beyond to ensure guest satisfaction, as this is crucial for a Guest Relations Manager.
✨Stay Calm Under Pressure
During the interview, be ready to discuss how you handle stressful situations. Share specific instances where you remained calm and effectively resolved issues, demonstrating your ability to thrive in a fast-paced environment.