At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the prestigious Intercontinental London O2, located on the stunning Greenwich Peninsula.
- Benefits: Enjoy competitive salary, free meals, discounts, and exciting employee perks.
- Other info: Exciting career progression within the Arora group awaits you!
- Why this job: Be part of a dynamic team in a five-star hotel with growth opportunities.
- Qualifications: Strong communication skills and a passion for providing excellent service.
The predicted salary is between 24000 - 30000 £ per year.
Salary – £27,040 plus service charge.
Holiday – 28 days holiday, enhanced after 5 years of service.
Benefits include:
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five‑star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar‑free ballroom.
A bit about what you will do...
Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests, ensuring every guest receives excellent service throughout their stay. Responsibilities include:
- Greet our guests with a warm welcome and an infectious smile.
- Manage check‑in and check‑out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
Providing a high‑quality service comes naturally to you. You possess strong organizational skills and attention to detail, are very good at multi‑tasking and remaining calm under pressure, and have excellent communication skills with a high standard of written and spoken English. A smart and professional appearance is essential. You value being part of a team and supporting your colleagues. Most of all, you will have an approachable, positive, and proactive manner. 5‑star hotel experience in a similar role is a real advantage. Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist employer: 02- Front Office
At Intercontinental London O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With competitive benefits such as 28 days of holiday, free meals on duty, and extensive career growth opportunities within the Arora group, our Hotel Receptionists play a vital role in delivering outstanding guest experiences in a stunning location by the River Thames. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making every day at work meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need, making their stay even better.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or resolving an issue, being clear and approachable is key. Role-play with friends or family to boost your confidence before the big day.
✨Tip Number 3
Dress to impress! A smart and professional appearance goes a long way in making a great first impression. Make sure your uniform is clean and well-fitted, and don’t forget that infectious smile!
✨Tip Number 4
Apply through our website! It’s the best way to show your interest and get noticed. Plus, we love seeing candidates who are proactive about joining our team at Arora Hotels.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can create that inviting atmosphere for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Professional:While we love a friendly tone, it’s important to keep your application professional. Use clear and concise language, and make sure to proofread for any spelling or grammar mistakes. A polished application reflects your attention to detail, which is key in our industry!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our amazing perks!
How to prepare for a job interview at 02- Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its facilities. Familiarise yourself with the services offered, local attractions, and any recent news about the hotel. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your People Skills
As a hotel receptionist, excellent communication is key. Prepare examples of how you've provided outstanding customer service in the past. Think about times when you resolved guest issues or went above and beyond to ensure a positive experience.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing multiple tasks, and working under pressure. Practising your responses can help you articulate your thoughts clearly and demonstrate your suitability for the role.
