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- Tasks: Ensure guests have an unforgettable stay and handle queries with a smile.
- Company: Join the five-star Intercontinental London O2, right by the River Thames.
- Benefits: Enjoy a competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Exciting career growth opportunities within the Arora group await you.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 28080 - 28080 £ per year.
About us... Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do... The Guest Relations Ambassador will directly report to the Guest Relations Manager and is responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations. Greets and maintains an excellent working relationship with guests/clients and colleagues. Attend to any guest comments/queries brought to their attention and deal with these efficiently and courteously. Work together with the Head Porter to ensure the management of guest luggage (arrival/departure and storage) is recorded with the appropriate labelling. Demonstrate a high level of local knowledge with regards to nearby streets, attractions, shops, events etc. Ensure that daily operation checklists are completed and assist the Guest Relations team.
More about you... Previous customer service/guest relations experience is essential. A smart and professional appearance. A positive attitude and excellent communication skills. Experience of working as part of a winning team. Ability to remain calm whilst under pressure. Comprehensive knowledge of local restaurants and attractions.
What’s in it for you… Salary- £28,080 per annum. Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more... Free meals on duty. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Guest Relations Manager (ICO2, FWP) employer: 02- Front Office
Contact Detail:
02- Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager (ICO2, FWP)
✨Tip Number 1
Get to know the company inside out! Research Intercontinental London O2, its values, and what makes it unique. This will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Guest Relations Manager role.
✨Tip Number 3
Practice your communication skills! As a Guest Relations Manager, you'll need to be calm and collected under pressure. Role-play common scenarios with friends to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Relations Manager (ICO2, FWP)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Guest Relations Manager role. Highlight your relevant experience in customer service and how it aligns with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 02- Front Office
✨Know Your Stuff
Before the interview, make sure you research the Intercontinental London O2 and its offerings. Familiarise yourself with the local attractions and events around Greenwich Peninsula. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've gone above and beyond for a guest or resolved a difficult situation. Highlighting your customer service skills is crucial, as this role is all about ensuring guests have a fantastic experience.
✨Dress to Impress
Since the role requires a smart and professional appearance, choose an outfit that reflects this. A polished look will help you make a great first impression and demonstrate your understanding of the hospitality industry’s standards.
✨Stay Calm Under Pressure
During the interview, you might be asked how you handle stressful situations. Share specific instances where you remained calm and collected while dealing with challenging guests or busy periods. This will show that you can thrive in a fast-paced environment.