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For Companies At a Glance
- Tasks: Create unforgettable experiences for guests and provide outstanding customer service.
- Company: Join the prestigious Intercontinental London O2, a five-star hotel with a stunning backdrop.
- Benefits: Enjoy competitive salary, free meals, discounts, and exciting employee perks.
- Other info: Opportunities for career growth and development in a rapidly expanding company.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Excellent communication skills and a passion for hospitality are essential.
The predicted salary is between 25000 - 30000 £ per year.
Salary – £27,583 per annum
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do...
- Concierges in our team are passionate about creating the most unique and memorable experiences for our guests.
- They have a natural ability to make our guests feel welcome, special and cared for throughout their stay.
- Greet our guests with a warm welcome.
- Knowledgeable about the hotel facilities and services.
- Sharing your knowledge of the area and suggesting the right places for guests to visit while staying.
- Assist guests with errands and arranging special requests.
- Main point of contact for our guests throughout their stay, providing outstanding customer service.
- Promptly and courteously addressing inquiries, requests, and concerns of our guests.
- Work closely with other departments to ensure seamless guest experiences.
More about you...
- Providing high quality service comes naturally to you.
- Dedicated to creating memorable experiences.
- Extensive knowledge of the local area.
- Excellent communication skills and a high standard of written and spoken English.
- You value being part of a team and supporting your colleagues.
- A smart and professional appearance.
- Most of all, you will have an approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role a real advantage.
- A member of the Golden keys a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Concierge employer: 02- Front Office
Contact Detail:
02- Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at Arora Hotels. Attend events or join online groups to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your approachable and positive manner shine through. Remember, they want someone who can create memorable experiences for guests, so be yourself!
✨Tip Number 3
Do your homework! Familiarise yourself with the local area and the hotel’s facilities. Being knowledgeable will not only impress your interviewers but also help you stand out as a candidate who truly cares about providing excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Arora team. Don’t miss out on this opportunity!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge role. Highlight your relevant experience and skills that match what we’re looking for, like your knowledge of the local area and your customer service expertise.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team at the Intercontinental London O2.
How to prepare for a job interview at 02- Front Office
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities and services. Be ready to discuss what makes the Intercontinental London O2 unique, and have a few local attractions up your sleeve to suggest to guests. This shows you’re not just interested in the job, but also in creating memorable experiences.
✨Showcase Your People Skills
As a concierge, your ability to connect with guests is crucial. Practice how you would greet guests warmly and handle various inquiries. Think of examples from your past experiences where you went above and beyond for someone – this will highlight your customer service skills.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly and professionally. A polished appearance reflects your understanding of the hospitality industry and the standards expected at a five-star hotel.
✨Be Proactive and Positive
During the interview, demonstrate your proactive approach by discussing how you would anticipate guests' needs. Share your positive attitude and enthusiasm for the role, as this aligns perfectly with the hotel's commitment to outstanding service.