At a Glance
- Tasks: Prepare and deliver room service orders while ensuring top-notch customer service.
- Company: Join the prestigious InterContinental London - The O2, located by the River Thames.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Other info: Great opportunities for career growth and development within the Arora group.
- Why this job: Be part of a dynamic team in a fast-paced, five-star hotel setting.
- Qualifications: Excellent communication skills and a positive, proactive attitude are essential.
The predicted salary is between 29120 - 29120 £ per year.
Salary – £29,120 plus tronc. Holiday – 28 days holiday, enhanced after 5 years of service. Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
About us... Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
A bit about what you will do... The Night Food and Beverage Assistant is responsible for preparing and delivering room service orders during the night, ensuring excellent customer service, cleanliness, and compliance with food safety standards.
- Take and deliver room service orders promptly and accurately throughout the night.
- Prepare and present food and beverages in accordance with hotel standards.
- Maintain cleanliness and hygiene of service areas, trolleys, and equipment during the night shift.
- Restock room service items, including condiments, crockery, cutlery, and minibar supplies as required.
- Assist with late-night guest requests, including dietary requirements or special requests.
- Follow all food safety, hygiene, and handling regulations.
- Accurately post charges to guest accounts and handle billing queries professionally.
- Liaise with kitchen, reception, and other departments to ensure smooth service.
- Complete shift handovers and report any incidents or issues to the relevant departments.
- Comply with all health, safety, and fire procedures in accordance with hotel policy.
More about you... Providing high quality service and attention to detail comes naturally to you. A smart and professional appearance. Excellent communication skills. The ability to remain calm whilst under pressure. Feeling comfortable in a fast-paced, busy environment. You value being part of a team and supporting your colleagues. Most of all, you have an approachable, positive, and proactive manner. Experience in a similar role within a 5‑star hotel is a significant advantage.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Food & Beverage Assistant employer: 02- Food & Beverage
At InterContinental London - The O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and excellence. With competitive benefits such as free meals on duty, generous holiday allowances, and numerous employee discounts, we ensure our staff feel appreciated and supported. Our commitment to employee growth is evident through various career progression opportunities within the Arora group, making this a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Food & Beverage Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Food & Beverage Assistant role.
✨Tip Number 2
Show off your personality! When you get that interview, let your approachable and positive manner shine through. Remember, they’re looking for someone who fits into their team, so be yourself and show them why you’d be a great addition.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle late-night guest requests or maintain cleanliness under pressure. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at InterContinental London - The O2.
We think you need these skills to ace Night Food & Beverage Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Food & Beverage Assistant role. Highlight any relevant experience and skills that match the job description, especially your customer service skills and ability to work under pressure.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at InterContinental London - The O2!
How to prepare for a job interview at 02- Food & Beverage
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Food & Beverage Assistant. Familiarise yourself with the key tasks like taking and delivering room service orders, maintaining cleanliness, and handling guest requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a guest or customer. Be ready to discuss how you handle difficult situations or special requests, as this will demonstrate your ability to remain calm under pressure.
✨Dress to Impress
Even though it's a night shift, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of a professional appearance in a five-star hotel environment.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team you'll be working with, the training provided, or opportunities for career progression within the Arora group. Asking insightful questions not only shows your interest but also helps you determine if the company is the right fit for you.
