At a Glance
- Tasks: Lead onboarding and training for innovative healthcare practices using cutting-edge AI technology.
- Company: 01Health, a fast-growing health-tech startup backed by top investors.
- Benefits: 25 days holiday, private medical insurance, and hybrid working options.
- Other info: Join a dynamic team with opportunities for rapid personal and professional growth.
- Why this job: Make a real impact on patient care while shaping the future of healthcare.
- Qualifications: Strong communication skills and problem-solving mindset; healthcare experience is a plus.
The predicted salary is between 50000 - 60000 £ per year.
01Health is at an inflection point. The platform is built, revenue is accelerating, and we are moving from a single-specialty company to a multi-vertical specialist healthcare platform - with AI as embedded clinical infrastructure. Our vision is to help all clinicians deliver the latest innovations in healthcare, improving the standard of care for millions of people. Backed by the investors behind Revolut, CityMapper, and Depop - we're scaling fast across the UK and beyond, and are looking for exceptional people to join us on our mission.
What is happening at 01 Health right now:
- Balderton-backed Series A company
- 90% of UK patients can reach an 01 Health–affiliated clinic within 30 minutes
- All growth has been inbound, ~50% word of mouth
- 4.98★ customer rating from the dentists who use us
- Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist
- US expansion live
- New verticals being tested and prototyped
We are not searching for product-market fit anymore. We are ready to dominate the market, and to do it across multiple medical specialties, transforming lives in the process.
As 01Health’s Customer Success & Onboarding Manager, you’ll be at the frontline of transforming healthcare. You’ll help practices implement cutting-edge AI technology, enabling generalist clinicians to deliver specialist-level care to millions. Every rollout you lead has a direct, tangible impact on patient care. You’ll be leading our customer adoption and collaborating with Account Executives, Key Account Managers, and clinical practice teams to ensure smooth adoption, solve challenges in real time, and build scalable processes for long-term success. This is a high-impact role where your work translates into measurable results and meaningful change. You’ll be hands-on, spending time in practices to onboard and train teams, building strong relationships at every level, and driving deep adoption of the 01Health platform.
We’re hiring into two streams for this role:
- Track 1: Aerox. Aerox is our new sleep product, built for clinicians treating snoring and sleep apnoea. We’re gearing up to roll out nationally to ~50 priority partners, with hundreds of clinicians on the waitlist and a US expansion imminent. The product is proven and ready to scale, and you'll be working closely with senior leaders to build and iterate the rollout playbook from the ground up. Sleep dentistry is a brand new, fast-growing market and you will be a first mover. We're looking for someone who has thrived in fast-paced, ambiguous environments - a startup generalist, early-stage commercial/ops, or someone who's just been the person who figures things out. You don't need to have done this exact job before. You need to be sharp, move fast, and make each rollout better than the last.
- Track 2: 32Co UK & US. Our first product focused on orthodontics / clear aligners. We’ve become the fastest growing UK provider while maintaining an incredibly high CSAT. This year we also launched a geographical expansion into the US. For this track we're looking for someone with proven experience in Customer Success, Onboarding or Post-Sales. You know how to drive adoption, delight customers, and turn onboarding into a smooth, high-impact experience.
What you'll be doing:
- Lead the onboarding: Take ownership of new practice rollouts, ensuring every implementation runs smoothly and delivers an exceptional first experience.
- Train and inspire teams: Deliver engaging, hands-on sessions that turn new users into confident, enthusiastic platform champions.
- Build strong relationships across all levels: Connect with everyone including Area Managers, Practice Managers, Owners, Dentists, Hygienists, Receptionists, Treatment Coordinators, and more, becoming a trusted partner they can rely on.
- Analyse usage and share insights: Put together and deliver monthly reports on product usage and customer feedback to practice stakeholders, including Practice Managers, to highlight impact and encourage continued adoption.
- Showcase and teach cutting-edge AI features: Help users understand and get excited about our AI tooling, demonstrating how they enhance patient care and make daily workflows smarter and easier.
- Partner with internal teams to drive success: Collaborate with colleagues across Sales and Product to ensure practices get the maximum value from 01Health.
- Shape scalable onboarding frameworks: Take lessons from each implementation to build repeatable, efficient processes that can scale as we grow across new practices and healthcare verticals.
What we’re looking for:
- Excellent communication skills - you’re confident engaging stakeholders at all levels, building trust, and inspiring teams to embrace change.
- Problem-solver - comfortable creating processes from scratch, turning lessons into scalable frameworks, and finding creative solutions to real-world challenges.
- Builds, iterates, and validates fast - you're comfortable spinning something up, testing it in the real world, seeing what breaks, and improving it quickly. You’re already a pro at using AI to move faster - whether that's drafting comms, structuring playbooks, analysing feedback, or just getting things done in half the time.
- Thrives on face-to-face engagement - you enjoy visiting practices, building relationships in person, and seeing the real-world impact of your work firsthand.
- Healthcare or dental background (desirable but not essential) - if you’ve worked in healthtech, even better, but your passion for making healthcare better matters most.
- Location: Able to commute to our London office on Mondays, Wednesdays, and Fridays.
Why you’ll love working here:
- Real impact, every day - your work directly changes patient outcomes. You'll feel it, and so will the people whose care you're improving.
- 25 days holiday + your birthday off - because no one should work on their birthday!
- Outsized leverage and full ownership - real authority today, lasting impact tomorrow; what you build now shapes how this company operates at every stage after.
- Grow fast - backed by top VCs and built by the best; you'll be learning from some of the sharpest minds in health-tech every single day.
- Vitality Health cover - private medical insurance, because we take care of the people who take care of the business.
- Team Perks - enjoy regular team lunches, quarterly socials, and an annual company retreat.
- Hybrid working - we all come together three days a week, but the rest of the time, enjoy the flexibility to work from home or our Hoxton office.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Customer Success & Onboarding Manager in London employer: 01Health
At 01Health, we are not just transforming healthcare; we are creating a culture where your contributions have a direct impact on patient care. With a commitment to employee growth, we offer 25 days of holiday plus your birthday off, hybrid working options, and the opportunity to learn from industry leaders in a fast-paced, innovative environment. Join us in our London office and be part of a mission-driven team that values collaboration, creativity, and real-world results.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Onboarding Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 01Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 01Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Onboarding Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 01Health:Your cover letter is your chance to shine! Tell us why you want to work at 01Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 01Health!
How to prepare for a job interview at 01Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
