At a Glance
- Tasks: Lead and expand Navan Concierge's elite services for UHNW clients.
- Company: Join Navan, a top-rated AI-powered travel tech company.
- Benefits: Enjoy flexible time off, healthcare, and equity opportunities.
- Other info: Dynamic work environment with a focus on collaboration and excellence.
- Why this job: Make a real impact in luxury travel while shaping the future of concierge services.
- Qualifications: Proven leadership in strategy and growth within high-end service sectors.
The predicted salary is between 121500 - 148500 £ per year.
Navan Concierge is a pillar of Navan Signature, a business unit within Navan focused on solving the complex, personal and high-touch needs of our clients. In addition to Concierge, Navan Signature spans Premier (premium corporate travel for professional-services firms), Events (bringing people together through on-platform booking and offline event management), and Specialty (bespoke offerings for niche sectors). Today, Navan Concierge is an elite team servicing the personal and professional travel requirements of UHNW individuals, their families and family offices.
We’re looking for an exceptional leader to expand the current white-glove service across Navan’s client base, doubling the business in year one and contributing to enterprise retention by becoming indispensable to our most influential travelers. Over the next three years as SVP, Navan Concierge, you will build and execute a strategy to transform Navan Concierge into the leading lifestyle concierge marketplace. Operating as a start-up within a leading travel technology company, you will partner with the sharpest minds in travel technology and service to deliver the commercial strategy, partnerships and product for true competitive advantage.
This role will suit a high energy builder: an execution-focused leader who gets things done at pace, influences across functions, adapts quickly, and develops an investment plan covering the people, product, technology, supplier and service capabilities required to deliver it. Establish clear measures for GBV, revenue, profitability, margin, attachment, service quality and client outcomes. Assess Concierge’s contribution to enterprise stickiness by tracking renewal and churn trends among enterprise customers using the service.
Core Business Strategy: Growth Through Navan Signature. Grow Concierge through attachment across Navan’s existing client base, identifying UHNW individuals, executives, founders, board members, their families and family offices whose personal, household or family-office travel needs fit the proposition. Position Concierge as a distinct Navan Signature proposition that strengthens enterprise relationships and retention, complements corporate travel, and brings a more joined-up service experience to clients and their families.
Commercial: Grow a profitable business while protecting service quality and making sound longer-term investment decisions.
Industry Networks: Deep relationships with top travel advisors, luxury hotel groups, private aviation providers, and destination management companies (DMCs).
Strategy and Investment: Proven ability to set a multi-year strategy, build an evidence-based investment plan, size growth opportunities and make disciplined build, partner and scale decisions.
Executive Leadership: Track record of influencing senior cross-functional peers and leading teams through growth, including Product and Engineering partnerships to deliver differentiated client experiences.
Location Flexibility: Based in or willing to work out of London, New York City, or San Francisco.
Culture of Excellence: Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025).
Our Benefits: Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks.
Workplace Policy: Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week.
Equal Opportunity: Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment.
Accommodations: Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
Senior Vice President, Navan Concierge employer: 01A
01A is an attractive employer due to its commitment to employee development and a collaborative work culture. The company offers world-class training and enables employees to tackle complex problems while working closely with global teams. Opportunities for career advancement are abundant, making it a great place for those passionate about customer success and account management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Navan Concierge
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We think you need these skills to ace Senior Vice President, Navan Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
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How to prepare for a job interview at 01A
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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