Senior Vice President, Navan Concierge in London

Navan Concierge is a pillar of Navan Signature, a business unit within Navan focused on solving the complex, personal and high-touch needs of our clients. Today, Navan Concierge is an elite team servicing the personal and professional travel requirements of UHNW individuals, their families and family offices. We’re looking for an exceptional leader to expand the current white-glove service across Navan’s client base, doubling the business in year one and contributing to enterprise retention by becoming indispensable to our most influential travelers.

Over the next three years as SVP, Navan Concierge, you will build and execute a strategy to transform Navan Concierge into the leading lifestyle concierge marketplace. Operating as a start-up within a leading travel technology company, you will partner with the sharpest minds in travel technology and service to deliver the commercial strategy, partnerships and product for true competitive advantage. This role will suit a high energy builder: an execution-focused leader who gets things done at pace, influences across functions, adapts quickly, is P&L fluent and holds themselves to exceptional standards.

Key Responsibilities

• P&L & Strategy Execution: Own Navan Concierge’s full P&L, keeping the business profitable and maintaining current margins while it scales in year one. Set and execute the multi-year business strategy, commercial proposition, operating model and go-to-market plan; develop an investment plan covering the people, product, technology, supplier and service capabilities required to deliver it. Establish clear measures for GBV, revenue, profitability, margin, attachment, service quality and client outcomes.
• Core Business Strategy: Growth Through Navan Signature: Grow Concierge through attachment across Navan’s existing client base, identifying UHNW individuals, executives, founders, board members, their families and family offices whose personal, household or family-office travel needs fit the proposition. Position Concierge as a distinct Navan Signature proposition that strengthens enterprise relationships and retention, complements corporate travel, and brings a more joined-up service experience to clients and their families.
• Commercial & Business Model Design: Define the commercial model, including membership structures, invite-only access, minimum spend thresholds, service fees and the unit economics required to sustain an attractive margin. Assess the case for extending Concierge through independent-contractor advisors, including the investment, commercial, service, compliance and go-to-market models required to scale.
• Product, Content & Marketplace Innovation: Partner with Product and Engineering leaders to shape the capabilities needed while aligning investment with Concierge’s service model, client needs and business case. Develop supplier and partner strategies that deliver differentiated access, service recovery and value across luxury hotels, private aviation, villas, ground transport, destination services and other relevant categories. Set the service principles, quality measures, escalation paths and operating standards that combine effective technology with exceptional human support, discretion and responsiveness.
• Talent Acquisition & Team Leadership: Build the team and leadership capacity to double the currently small scale Concierge business in year one, recruiting and developing the concierge professionals needed to grow while preserving service quality and current margins. Where the independent-advisor opportunity is validated, define a compelling value proposition and talent model that complements the core Concierge team and business.

Candidate Qualifications

• Business leadership: Proven experience building, running and scaling a business or business line, with clear accountability for a P&L and evidence of delivering profitable growth.
• Financial leadership: Demonstrated ability to manage revenue, cost, margin and investment trade-offs; grow a profitable business while protecting service quality and making sound longer-term investment decisions.
• Industry Networks: Deep relationships with top travel advisors, luxury hotel groups, private aviation providers, and destination management companies (DMCs).
• Strategy and investment: Proven ability to set a multi-year strategy, build an evidence-based investment plan, size growth opportunities and make disciplined build, partner and scale decisions.
• Executive leadership: Track record of influencing senior cross-functional peers and leading teams through growth, including Product and Engineering partnerships to deliver differentiated client experiences.
• Location Flexibility: Based in or willing to work out of London, New York City, or San Francisco.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation. Your decision to do so will not affect how your candidacy is evaluated.

About Navan: Navan (Nasdaq: NAVN) is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travellers love and finance teams rely on.

Culture of Excellence: Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025).

Our Benefits: Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents.

Workplace Policy: Navan believes in the value of in-person connections. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment.

Equal Opportunity: Navan is an equal opportunity employer. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Accommodations: Navan complies with the Americans with Disabilities Act (ADA) and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.