At a Glance
- Tasks: Serve delicious fish and chips while ensuring customers have an amazing experience.
- Company: Join the vibrant FishnChickn team in St John's.
- Benefits: Earn £8.00 - £12.71 an hour, enjoy staff discounts, and flexible working options.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Be the face of our brand and make customers' fish and chip dreams come true.
- Qualifications: Enthusiasm for customer service and a willingness to learn.
The predicted salary is between 8 - 12 £ per hour.
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers’ fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service, and cleanliness, taking care to ensure total customer satisfaction. The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities:- Ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner.
- Assemble orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app.
- Assist Managers and Fryers in preparing food.
- Support good food hygiene practices.
- Support best practice for Health & Safety.
- Willingness to learn and grow.
- An enthusiastic approach to deliver great service and a drive for customer satisfaction.
- Feel at ease to interact with customers.
- Previous experience in a similar environment would be an advantage.
- Opportunities for career progression.
- Recognition rewards.
- Online training and personal development to improve your CV.
- Staff discounts.
- Flexible working options.
- 28 days holiday, inclusive of bank holidays.
Team Member in Colchester employer: 019 - St Johns
At FishnChickn, we pride ourselves on creating a vibrant and supportive work environment where every Team Member plays a crucial role in delivering exceptional customer experiences. Located in St John's, we offer competitive pay rates, flexible working options, and ample opportunities for career progression, alongside staff discounts and recognition rewards that celebrate your hard work. Join us to be part of a team that values your growth and well-being while serving delicious, sustainably sourced fish and chips.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Colchester
✨Tip Number 1
Get to know FishnChickn! Familiarise yourself with their menu and values. When you walk in for an interview, show that you’re not just another candidate but someone who genuinely cares about serving up those delicious fish and chips.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable interacting with customers. Remember, a smile goes a long way, and we want to see that enthusiasm shine through!
✨Tip Number 3
Be ready to showcase your teamwork skills. During the interview, share examples of how you’ve worked well with others in the past. At FishnChickn, it’s all about supporting each other to create that amazing customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with being a Team Member.
We think you need these skills to ace Team Member in Colchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about making our customers’ fish and chip dreams come true.
Highlight Relevant Experience:If you've worked in a similar environment before, make sure to mention it! We love seeing how your past experiences can contribute to our team and help us maintain high standards.
Keep It Clean and Professional:Just like we maintain cleanliness in our store, your application should be tidy too! Use clear language, check for typos, and keep it professional while still being yourself.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 019 - St Johns
✨Know the Company
Before your interview, take some time to research FishnChickn. Understand their core values and what makes them unique in the fish and chips market. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations with a smile, as this will resonate well with the interviewers.
✨Emphasise Teamwork
FishnChickn values teamwork, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or ensure a smooth operation during busy times. This will demonstrate your commitment to supporting your teammates.
✨Prepare for Practical Questions
Expect questions about health and safety practices, food hygiene, and how you would handle various scenarios in the restaurant. Brush up on these topics and think about how you can apply them in real-life situations. Showing that you understand these aspects will set you apart from other candidates.
