At a Glance
- Tasks: Serve delicious fish and chips while ensuring customers have an amazing experience.
- Company: Join the friendly team at FishnChickn in St John's.
- Benefits: Flexible shifts, career progression, staff discounts, and 28 days holiday.
- Other info: Great opportunity for personal development and recognition rewards.
- Why this job: Make customers' fish and chip dreams come true with a smile!
- Qualifications: Enthusiastic attitude and willingness to learn; previous experience is a plus.
The predicted salary is between 8 - 12 £ per hour.
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers’ fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service, and cleanliness, taking care to ensure total customer satisfaction. The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities:- Ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner.
- Assemble orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app.
- Assist Managers and Fryers in preparing food.
- Support good food hygiene practices.
- Support best practice for Health & Safety.
- Willingness to learn and grow.
- An enthusiastic approach to deliver great service and a drive for customer satisfaction.
- Feel at ease to interact with customers.
- Previous experience in a similar environment would be an advantage.
- Opportunities for career progression.
- Recognition rewards.
- Online training and personal development to improve your CV.
- Staff discounts.
- Flexible working options.
- 28 days holiday, inclusive of bank holidays.
Customer-First Team Member | Flexible Shifts & Growth in Colchester employer: 019 - St Johns
At FishnChickn, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. With flexible shifts, opportunities for career progression, and a commitment to staff development, we ensure that our employees can thrive both personally and professionally while delivering exceptional service to our customers in St John's. Join us to be part of a team that not only serves delicious, sustainably sourced fish and chips but also fosters a culture of recognition and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-First Team Member | Flexible Shifts & Growth in Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FishnChickn. Understand their values and what makes them tick. This way, you can show them you're not just another candidate but someone who genuinely cares about delivering that amazing customer experience.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think about how you can make their experience memorable. Role-play with a friend or family member to get comfortable with common customer scenarios. A friendly smile and a positive attitude go a long way!
✨Tip Number 3
Be ready to showcase your flexibility! With shifts varying from days to evenings and weekends, let them know you're up for the challenge. Share examples of times you've adapted to changing situations in previous jobs or experiences.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your journey. Plus, you might just find some exclusive tips and resources on our site to help you stand out!
We think you need these skills to ace Customer-First Team Member | Flexible Shifts & Growth in Colchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to make our customers' fish and chip dreams come true.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with our core values. Mention any previous experience in similar roles and how it has prepared you to deliver exceptional service.
Keep It Clean and Clear:Just like we maintain high standards of cleanliness in our stores, your application should be tidy and easy to read. Use clear language and check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 019 - St Johns
✨Know the Company Values
Before your interview, take some time to research FishnChickn's core values and behaviours. Understanding what they stand for will help you align your answers with their expectations, showing that you're a great fit for their team.
✨Showcase Your Customer Service Skills
Since the role is all about delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your enthusiasm and commitment to customer satisfaction.
✨Practice Food Hygiene Knowledge
Brush up on basic food hygiene practices and health and safety procedures. Being knowledgeable in these areas will not only impress your interviewers but also show that you take the role seriously and are ready to contribute to a safe working environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a busy shift. Practising your responses to these scenarios will help you think on your feet and showcase your problem-solving skills during the interview.
