At a Glance
- Tasks: Serve delicious fish and chips while ensuring customer satisfaction and maintaining store cleanliness.
- Company: Join a family-run business with a passion for sustainability and community.
- Benefits: Flexible hours, staff discounts, career progression, and online training to boost your CV!
- Other info: Be part of a supportive team that values your growth and happiness.
- Why this job: Become a fish and chip superhero and create memorable experiences for customers.
- Qualifications: Enthusiasm for customer service and a willingness to learn; previous experience is a plus.
The predicted salary is between 8 - 12 € per hour.
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service and cleanliness, taking care to ensure total customer satisfaction. The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities- To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner
- Assembling orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app
- Assisting Managers and Fryers to prepare food
- Supporting good food hygiene practices
- Supporting best practice for Health & Safety
- Willingness to learn and grow
- An enthusiastic approach to deliver great service and a drive for customer satisfaction
- Feel at ease to interact with customers
- Previous experience in a similar environment would be an advantage
- Opportunities for career progression
- Recognition rewards
- Online training and personal development, a great way to improve your CV!
- Staff discounts
- Flexible working options
- 28 days holiday, inclusive of bank holidays
At Churchill’s, our journey began way back in the early 1920s when Great Grandpa Harold and wife Dorothy painstakingly saved all the money he earned from mining and playing amateur cricket for Accrington and moved from the north to Essex to buy their first ever fish and chip shop in Romford, in 1923. Three generations of our family later, it’s safe to say we’re fish and chip super geeks through and through! We believe that nothing makes memories like fish and chips. It connects us to each other in such a special way, bringing to life moments from our childhood and beyond. We think that the buying and eating of fish and chips should be a family affair, but we don’t think this should be at the expense of the environment, people and communities. The health of the oceans and future fish stocks is very important to us as we can only thrive as a business if the seas and oceans and fish within them continue to thrive. That is why we only source fish from sustainable fishing sources and our fresh Red Tractor Approved Shropshire Chickens are barn reared. We also recycle our waste oil into Bio Diesel and our packaging is made of recycled material and or biodegradable. We are a family business that deeply cares about its people. Our business is nothing without you! We put just as much passion into your development and happiness as we do our delicious fish and chips! Join our family, and become a fish and chip superhero…
Team Member in High Wycombe employer: 010 - Hazlemere
At Churchill / FishnChickn, we pride ourselves on being an exceptional employer that values our team members as much as our customers. With a strong focus on career progression, flexible working options, and a supportive work culture, we ensure that every employee feels valued and empowered to grow. Join us in a family-oriented environment where your contributions are recognised, and together we can create memorable experiences for our customers while promoting sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill and their values. This way, you can show them that you're not just another candidate but someone who genuinely cares about their mission and the community.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the company, think of scenarios where you might need to handle tricky customers or busy shifts. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It shows that you respect the opportunity and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It makes it easier for us to track and gives you a better chance of standing out. Plus, you can find all the info you need about the role there!
We think you need these skills to ace Team Member in High Wycombe
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love making customers happy! Share any experiences where you've gone above and beyond to provide great service. We want to see that enthusiasm shine through!
Highlight Your Team Spirit:As a Team Member, you'll be working closely with others, so it's important to show us that you're a team player. Mention any past experiences where you've collaborated with colleagues to achieve a common goal or support each other.
Keep It Clean and Professional:Just like we maintain high standards of cleanliness in our shops, your application should reflect that too! Make sure your writing is clear, free of typos, and well-structured. A tidy application shows us you care about quality.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of joining our family. It’s super easy, and you’ll get to see all the details about the role and our values. Let’s make those fish and chip dreams come true together!
How to prepare for a job interview at 010 - Hazlemere
✨Know Your Fish and Chips
Familiarise yourself with the menu and the company's commitment to sustainability. Being able to chat about the different types of fish or the importance of sourcing sustainably will show your passion for the role and the brand.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about making their experience memorable.
✨Teamwork Makes the Dream Work
Since you'll be working closely with others, be ready to discuss your teamwork skills. Share experiences where you supported colleagues or contributed to a positive work environment, highlighting your willingness to learn and grow.
✨Dress for Success
Even though it's a casual environment, make sure to dress smartly for your interview. A neat appearance shows that you take the opportunity seriously and respect the company’s values of cleanliness and professionalism.
