At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences at our stylish hotel.
- Company: DoubleTree by Hilton, a vibrant hotel in the heart of Lincoln.
- Benefits: Competitive pay, discounts on stays, and continuous learning opportunities.
- Other info: Enjoy a fun work environment with opportunities for career growth.
- Why this job: Join a dynamic team and develop your leadership skills in hospitality.
- Qualifications: Previous supervisory experience in hospitality and strong interpersonal skills.
The predicted salary is between 27500 - 27500 £ per year.
Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations. This downtown hotel features fully air‑conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event.
What we're looking for: We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality or reception desk setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you. You will be savvy on systems and able to develop into an expert and trainer of the front office system.
Day in the life of: You will be mainly focused on the reception desk with both supervisory and hands‑on reception tasks. This role reports into the Front Office Manager. Your supervisory duties will include supporting with recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Reception Supervisor will handle escalated guest questions, queries and swift complaint resolution, and carry out general supervisory duties such as admin tasks. You may also be trained as a multi‑skilled hotel duty manager and carry out duty management shifts and tasks when required. You may occasionally support the reception night team to cover holidays or other periods of cover.
Your hands‑on reception duties will include checking guests in and out, taking telephone calls and answering emails, and booking reservations using the front office system. You will help to drive revenue where possible by letting guests know about all products and services available to them, upgrading room types, and upselling breakfast, lunch and/or dinner onto their stay.
Example key responsibilities:
- Hands‑on support on the reception desk.
- Using the front office system and training others to use it.
- Coaching and mentoring the receptionists.
- Recruitment and onboarding of new team members.
- Duty management duties.
- Reviewing and supporting with the weekly rota.
- Cash and card handling duties.
- Act as a brand and hotel ambassador.
What you'll get in return:
- £13.25 per hour
- Exclusive Team Member discounted stays and 50% off F&B across the Hilton Worldwide portfolio
- Continuous learning & development opportunities
- Free access to 24/7 employee assistance program
- Additional annual leave and family leave
- Service bonus for every 5 years - £500
- Team Member of the month - £100 and Team Member of the year - £500
- Uniform provided
Reception Supervisor in Lincoln employer: 01 Reception
DoubleTree by Hilton Hotel Lincoln is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the picturesque Brayford Marina, team members enjoy exclusive benefits such as discounted stays, continuous learning opportunities, and a supportive atmosphere that fosters leadership and teamwork. With a focus on hospitality excellence, employees are empowered to thrive in their roles while enjoying the rich history and attractions of Lincoln.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Lincoln
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on DoubleTree by Hilton. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Reception Supervisor, you'll be interacting with guests and leading a team. Role-play common scenarios with a friend or family member to boost your confidence in handling queries and complaints effectively.
✨Tip Number 3
Show off your leadership flair! Be ready to share examples of how you've motivated a team in the past. Whether it’s through training new staff or resolving conflicts, demonstrating your leadership skills will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Supervisor in Lincoln
Some tips for your application 🫡
Show Your Passion for Hospitality:Let us see your enthusiasm for the hospitality industry shine through in your application. Share experiences that highlight your love for working with people and how you've made a positive impact in previous roles.
Highlight Your Leadership Skills:Since we're looking for someone with natural leadership abilities, make sure to mention any supervisory experience you have. Talk about how you've motivated teams and handled challenges effectively.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you're a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you'll have access to all the latest updates about the position!
How to prepare for a job interview at 01 Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research DoubleTree by Hilton Hotel Lincoln. Familiarise yourself with their services, atmosphere, and local attractions. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting these skills will make you stand out as a candidate who can uphold the right ethos and culture.
✨Practice Common Interview Questions
Anticipate questions related to guest relations and supervisory duties. Think about how you would handle escalated queries or complaints. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
