At a Glance
- Tasks: Provide top-notch IT support to users across Europe, the Middle East, and Asia.
- Company: Join a mission-driven team at Northrop Grumman, a leader in tech innovation.
- Benefits: Enjoy flexible working, private medical insurance, and career development opportunities.
- Other info: Embrace a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by enhancing IT services and supporting diverse teams.
- Qualifications: Strong communication skills and experience with Microsoft technologies are essential.
The predicted salary is between 30000 - 33000 £ per year.
UK Citizenship required. No relocation assistance. 10% travel. Salary: £30,000 - £33,000. Clearance: SC (or eligible).
Opportunity
This is more than just a job; it’s a mission. As an IT Support Engineer, you will be a key member of our EMEA IT Service Desk, supporting approximately 1,000 users across Europe, the Middle East and Asia. Based in Cheltenham, you will help ensure our people stay connected, productive and secure by delivering high‑quality IT support and continually improving our IT services. Working alongside colleagues across multiple sites and cultures, you will troubleshoot complex technical issues, support day‑to‑day operations, and contribute to projects that modernise and strengthen our IT estate.
What you’ll be doing:
- Provide day‑to‑day IT support as part of the EMEA Service Desk, resolving incidents and requests in line with service level agreements.
- Support and maintain end‑user devices including laptops, thin clients, printers and mobile devices.
- Work with wider IT teams to escalate and resolve end‑to‑end tickets.
- Administer joiners, movers and leavers, including laptop builds and mobile device deployment.
- Manage IT assets and support hardware refreshes and the implementation of new systems.
- Research and recommend new technologies that enhance IT service delivery and user experience.
Essential experience and skills:
- Strong communication and interpersonal skills with a customer‑focused approach.
- Experience working within the Microsoft technology stack, including Microsoft 365, Active Directory, Azure and Teams administration.
- Solid knowledge of end‑user device technologies and associated software and applications.
- Experience using ITSM or ticketing systems in a busy support environment.
- Ability to manage multiple priorities and work effectively under pressure.
- Confidence working with global technical teams and end users across different cultures.
Desirable experience:
- Experience supporting manufacturing, engineering, development or production environments, including classified systems.
- Familiarity with ServiceNow.
- Experience with Intune or other MDM solutions, group policy, patch management or PowerShell scripting.
Security Clearance
Due to the nature of our work, you must be a UK national. You must be able to gain and maintain UK Government Security Check (SC) clearance.
What we can offer you:
- Flexible working options, including a compressed fortnight.
- Private medical insurance and cash health plan.
- Holiday buy and sell scheme.
- Performance‑related bonus.
- Career development, training and learning opportunities.
Equal Opportunity
Northrop Grumman is committed to hiring and retaining a diverse workforce and encourages individuals from all backgrounds and abilities to apply.
Service Desk Engineer in Cheltenham employer: 0090 CORP-Corporate Office
At Northrop Grumman, we pride ourselves on being more than just an employer; we are a community dedicated to innovation and excellence. Based in Cheltenham, our work culture fosters collaboration and inclusivity, offering flexible working options and a commitment to employee growth through continuous training and development. With competitive benefits such as private medical insurance and a performance-related bonus, we ensure that our team members feel valued and empowered to contribute to meaningful projects that make a difference across the globe.
Contact Details:
0090 CORP-Corporate Office Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT support. We recommend role-playing with a friend to get comfortable explaining your thought process when troubleshooting.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. We love seeing how you’ve tackled challenges in the past, especially with Microsoft technologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission.
We think you need these skills to ace Service Desk Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with Microsoft technologies and IT support, as well as any relevant skills that match the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Don’t forget to mention your customer-focused approach and any experience with ticketing systems.
Show Off Your Communication Skills:Strong communication is key in this role. In your application, demonstrate your ability to communicate effectively, especially when dealing with technical issues. We love candidates who can bridge the gap between tech and non-tech users!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at 0090 CORP-Corporate Office
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft technology stack, especially Microsoft 365, Active Directory, and Azure. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role is all about supporting users, be prepared to share examples of how you've provided excellent customer service in previous positions. Think of specific situations where you resolved issues or improved user experience, and highlight your communication skills.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM or ticketing systems, make sure to mention it! If not, do a bit of research on popular tools like ServiceNow. Understanding how these systems work will show that you're ready to hit the ground running.
✨Prepare for Cultural Sensitivity
Given that you'll be working with teams across different cultures, think about how you can demonstrate your ability to communicate effectively with diverse groups. Share any experiences you've had working in multicultural environments and how you adapted your approach.
