At a Glance
- Tasks: Serve delicious fish and chips while ensuring customer satisfaction and food quality.
- Company: Join FishnChickn, a fun and friendly place to work.
- Benefits: Enjoy flexible hours, staff discounts, and career progression opportunities.
- Other info: Dynamic team environment with online training and personal development.
- Why this job: Make customers' fish and chip dreams come true with every smile.
- Qualifications: Enthusiasm for great service and willingness to learn.
The predicted salary is between 8 - 12 € per hour.
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service and cleanliness, taking care to ensure total customer satisfaction. The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities- To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner
- Assembling orders from takeaway, Click & Collect and Deliveries including via our 'My Chippy' app
- Assisting Managers and Fryers to prepare food
- Supporting good food hygiene practices
- Supporting best practise for Health & Safety
- Willingness to learn and grow
- An enthusiastic approach to deliver great service and a drive for customer satisfaction
- Feel at ease to interact with customers
- Previous experience in a similar environment would be an advantage
- Opportunities for career progression
- Recognition rewards
- Online training and personal development
- Staff discounts
- Flexible working options
- 28 days holiday, inclusive of bank holidays
Team Member in South Ockendon employer: 009 - Ockendon
At FishnChickn, we pride ourselves on creating a vibrant and supportive work environment where every Team Member plays a crucial role in delivering exceptional customer experiences. With flexible working options, opportunities for career progression, and a commitment to staff development through online training, we ensure that our employees feel valued and empowered. Join us in a location that champions sustainability and community, while enjoying benefits like staff discounts and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in South Ockendon
✨Tip Number 1
Get to know the company! Before your interview, check out FishnChickn's values and what makes them tick. This way, you can show off how your vibe matches theirs and why you're the perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the company, think about how you'd handle different customer scenarios. A friendly smile and a positive attitude go a long way in making those fish and chip dreams come true!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look neat and presentable. It shows that you care about the role and are ready to maintain the high standards FishnChickn expects from its team members.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to spot your enthusiasm and get you on board to start serving up those delicious fish and chips!
We think you need these skills to ace Team Member in South Ockendon
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about making our customers' fish and chip dreams come true.
Highlight Relevant Experience:If you've worked in a similar environment before, make sure to mention it! We love seeing how your past experiences can help us maintain our high standards of service and cleanliness.
Be Personable:Remember, we’re looking for team members who can interact with customers easily. Use a friendly tone in your application to show us that you’re approachable and ready to deliver great service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with FishnChickn.
How to prepare for a job interview at 009 - Ockendon
✨Know the Company
Before your interview, take some time to research FishnChickn. Understand their core values and what makes them unique in the fish and chips market. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations with a smile, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
FishnChickn values teamwork, so be ready to discuss how you work well with others. Share stories that illustrate your collaborative spirit and how you contribute to a positive work environment. This will show that you understand the importance of supporting your colleagues.
✨Prepare for Practical Questions
Expect questions about health and safety practices, food hygiene, and how you would handle specific scenarios in the restaurant. Brush up on these topics and think through your responses. Being knowledgeable will demonstrate your readiness for the role and commitment to maintaining high standards.
